Network Support Specialist

The Shefa School is seeking a skilled and service-minded Network Support Specialist to join our dynamic Technology Team. This full-time, year-round role is ideal for a collaborative, solutions-driven professional with a passion for reliable infrastructure and user-focused support. You’ll report directly to the Director of Technology and play a vital role in maintaining and evolving our school’s network, systems, and security environment.

● Network & Systems Maintenance: Monitor and manage servers, backups, firewalls, wireless access points (Cisco/Meraki), and cloud-based services (AWS, WordPress, Google Workspace, etc.)

● Security & Reliability: Detect, prevent, and respond to threats including malware and phishing; ensure systems are secure, stable, and up-to-date

● Technical Support: Deliver responsive, empathetic support to students, parents, and staff across varying levels of tech fluency

● Hardware & Devices: Maintain and troubleshoot end-user devices (Macs, Chromebooks, printers, VoIP phones, classroom A/V equipment including smartboards)

● Vendor Coordination: Collaborate with vendors for software/hardware deployment, troubleshooting, and ongoing support

● Facilities Tech: Assist with managing security cameras, access control systems, and other building-related technologies

● Documentation & Strategy: Maintain internal documentation for network infrastructure and support systems; contribute to long-term planning

Required Experience & Skills:

● Proven success in a technical support or network/systems role

● Fluency in Apple ecosystems (macOS, iOS) and Google Workspace (Admin Console, ChromeOS, Drive)

● Strong command of networking fundamentals (TCP/IP, firewalls, switches, and VPNs)

● Experience with tools such as Mosyle MDM, Zendesk, Zoom, and Slack

● Excellent communication and interpersonal skills

● Highly organized with strong attention to detail

● Comfortable multitasking in a fast-paced, mission-driven environment

Bonus Points For:

● Familiarity with Windows environments

● Experience with classroom A/V hardware

● Knowledge of Veracross

● Prior work in a K–12 or educational setting

Salary Range: $75,000–$90,000, commensurate with experience