Part Time Help Desk Support
Job Level
Entry-level position
Post Date
05/22/2016
Job Category
Specialist / Associate
Sector
Job Status
Part-Time
Areas of Responsibility
Germantown Academy, a coeducational PreK-12 independent school with 1,100 students in Fort Washington, PA (suburban Philadelphia), seeks a part-time, experienced, Help Desk Support professional to start in July 2016. This is a one year position, and salary range is highly competitive and commensurate with experience. Qualified applicants will meet the following criteria:
JOB DESCRIPTION
- Assist faculty, staff and students on a variety of hardware and software issues
- Identify, research and resolve technical problems
- Respond to telephone calls, email and personnel requests for technical support
- Document, track and monitor technical issues to ensure a timely resolution
- Complete help desk tickets as assigned
- Answer help desk phone calls
- Image computers
- Setup and support A/V Equipment for events
- Data entry as needed
QUALIFICATIONS
- Associates degree in related field
- Two years of experience in the field or in a related area
- Strong organizational skills and excellent verbal and written communication skills
- Some physical work required such as moving hardware
- Must be able to lift 30 lbs
Candidates who meet these criteria should send a cover letter, résumé, and a list of at least three current references to:
Ms. Rachel Elwood
Director of Human Resources
Germantown Academy
340 Morris Road
PO Box 287
Fort Washington, PA 19034
or to: