Part Time IT Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

The IT Specialist works four hours each day as part of our technology department supporting faculty, staff, and administrators’ technology needs across four campuses. This includes supporting Windows and Macintosh computers, printers, iPads, peripherals, and audio-visual equipment. The technology department supports a variety of software including Google Apps, Microsoft Office, FileMaker, Adobe Creative Suite, and other educational software. On-the-job training will be provided to the new employee to familiarize her/him with our environment. This is a year-round (12 month) half-time (20 hour work week) non-exempt position. Occasional flex scheduling of early morning, evening, or weekend hours also required. Preferred start date is March 30, 2015.

Duties and Responsibilities

Respond to telephone calls, emails, and in-person requests for technical support and monitor all support requests to ensure timely resolution.
Provide administrative assistance to the Director of Information Technology in maintaining accurate inventory records, payments, and organization of all equipment, software, services, calendars, meetings, mail, help-requests, etc.
Assist administrators, teachers, staff, students, and guests using technology and software as requested, frequently traveling to their locations to solve their problems.
Assist in the installation and maintenance of computer workstations, laptops, printers, mobile devices, software, and related equipment as needed.
Troubleshoot and resolve (or escalate) common hardware, software, operating system, network, audio-visual, phone, and printing problems.
Provide audio-visual set-up and support (computers, projectors, audio systems) to school functions and meetings as needed on all campuses, including some early-morning, evening and weekend events flexibly scheduled.
Provide other support functions and perform multiple duties as directed by IT supervisors.

Skills and Competencies

A Baccalaureate degree or equivalent experience is required. Experience working in office management, customer service, hands-on with computers, and in independent schools is desired.

Required Skills

· Detail-oriented and highly organized with a desire for order and procedure

· Excellent communication skills, both written and verbal (writing sample required)

· Strong customer service skills and service-minded orientation

· Ability to learn quickly and execute new problem-resolution routines efficiently

· Ability to listen and interpret questions, and work toward solution of issue

· Ability to work independently and also collaboratively

· Ability to organize/prioritize work, and switch frequently between short and long term tasks

· Ability to maintain a rapidly changing schedule based on client needs

· Ability to maintain diplomacy and tact with calmness under pressure

· Ability to independently manage follow-up and follow-through on all items

· Punctuality, responsiveness, and flexibility to get the job done

Desired Technology Competencies

· Knowledge of Windows and Mac operating systems and troubleshooting techniques

· Knowledge of Microsoft Office suite, Google Apps, FileMaker databases, Adobe Suite

· Knowledge of computer projector and audio amplifier set-up

Required Physical Abilities and Schedule

· Ability to lift, move, or carry objects or materials. Must be able to exert up to ten to twenty pounds frequently and fifty pounds of force occasionally. Physical demand requirements are at levels of those for mildly active work.

· Ability to work a flexible schedule as needed, including some evening and weekend hours