School IT Systems Manager

QUALIFICATION REQUIREMENTS:

• Bachelor’s Degree in related field or equivalent work experience.
• Experience with database systems. Including integrations and APIs. Blackbaud systems experience a plus.
• Highly proficient with technology within a Mac environment.
• Highly proficient in Microsoft Office 365, basic SharePoint Administration.
• Strong problem-solving ability and great customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

School System and Data Management (primary focus)

• Serve as primary administrator for the school’s Student Information System (SIS - Blackbaud Education Management) including annual rollover, calendar set-up, and transcript templates.
• Support multiple departments in effective use of Blackbaud, including student records, contact information, files, and data integrity.
• Maintain school systems, data integrations and APIs, with accuracy, consistency, and compliance.
• Teach staff how to create data exports, email lists and reports as needed.

 IT Support and Vendor Coordinating

• Troubleshoot basic technology issues and copier/printers and coordinate escalation, resolution, and clear communication with outsourced IT or copier services.
• Serve as a liaison between technology-related vendors and the school including outsourced IT partner and copier services.

 Application and Digital Tools

• Provide partial support or full ownership of key platforms, including:
  • Transparent Classroom (100%)
  • SchoolPass (approximately 80%)
  • Finalsite Enrollment (approximately 15%)
• Support staff, students, and families with user account access and basic troubleshooting for school systems.
• Assist the school’s transition toward more paperless and automated processes.
• Support the development of AI policies and guidelines.

 Staff Onboarding, Training and Documentation

• Onboard new employees into all related applications including emails, email lists, software, Slack, access permissions, etc.
• Develop and maintain clear “How-To” documentation for staff via the staff portal (e.g., email setup, SharePoint use, calendar management).
• Assess the training needs of staff annually and provide group-based or schoolwide training such as during setup week, staff days, and faculty meetings.

 Classroom & Event Tech Support

• Classroom tech support and troubleshooting for iPads, Macs, and smartboards
• Support technology needs during MAP and ERB testing three times per year (fall, winter, spring) for 3^rd grades and up.
• Provide technical event support, including audio visual set-up, take-down, and administrative coordination for various special events.

 Admin Support

• Develop and manage automated processes behind meeting space reservations, admin calendars, and other administrative team needs.
• Develop and support ongoing SharePoint migration; create naming conventions and archive guidance.
• Provide limited front desk support during lunch breaks and backup during emergencies.