Senior Instructional Technology Analyst

Job Level
Entry-level position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Job Description

The Senior Instructional Technology Analyst is responsible for performing a variety of professional and administrative duties that facilitate critical operations in support of academics and the student experience.

The Senior Instructional Technology Analyst will play a key role in managing a multitude of projects. Responsibilities will include consulting with academic stakeholders, validating specifications and timelines, construction coordination, supervision of staff and ensuring on time and on budget completion of projects.

In addition, this position will support instructional technology, systems and printing infrastructure in classrooms, labs and other campus locations. Other responsibilities include Implementing, maintaining and troubleshooting desktops, servers and enterprise systems supported by Learning Environments and Media Production.


Bachelor’s degree or equivalent combination of education and/or experience plus 3-5 years relevant experience in information technologies/computer science as necessary.

Outstanding customer service, communication, and organizational skills is essential as well as the ability to work well with and supervise student workers

Job Specific Qualifications

Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities. Project management knowledge.


• Install and maintain applications, software and tools on servers and desktop machines
• Project management and coordination
• Lifecycle planning for desktop and printing hardware
• Manage and support instructional technology
• Support and maintain printing hardware and enterprise printing applications
• Develop and implement specifications for computing solutions including documentation for applications
• Develop and provide training and instruction to students, faculty and staff
• Recommend applications and system improvements
• Occasional travel as well as evening and weekend hours
• Other duties as assigned

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

About Syracuse University

Syracuse University is a private research university of extraordinary academics, distinctive offerings and an undeniable spirit. With a gorgeous campus in the heart of New York State, a global footprint and a history that dates to 1870, we embrace diverse backgrounds and viewpoints.

Our student population includes nearly 15,000 undergraduates and 5,000 graduate students, representing all 50 U.S. states and 123 countries. Our proud commitment to veterans and their families is unrivaled in higher education. Home to 11 schools and colleges, Syracuse University blends the foundational power of the liberal arts with the intense focus of professional programs. We offer undergraduate, graduate, and professional degrees in Architecture, Arts and Sciences, Education, Engineering and Computer Science, Sport and Human Dynamics, Information Studies, Law, Management, Citizenship and Public Affairs, Public Communications, and Visual and Performing Arts.

A medium-sized city situated in the geographic center of the state, Syracuse, N.Y., is approximately a four-hour drive from New York City, Boston, Philadelphia, Toronto and Montreal. With a metropolitan population of 700,000, Syracuse is a center for cultural, recreational and artistic events, including the Everson Museum of Art, Syracuse Stage, Symphoria, Destiny Mall, multiple sporting events, and festivals including Jazz Fest and Winterfest. The outdoor enthusiast will enjoy having the Adirondack Mountains, the Finger Lakes, Lake Ontario, and the Thousands Islands Region within easy driving distance of the Syracuse campus.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans 

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community 

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Posting Date 10/17/2018
Application Deadline  
Full Consideration By  
Job Category Staff
Message to Applicants