Senior Media Support Technician - Instructional Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Support / Help desk

Hiring department Fine Arts

Monthly salary $4,000+ depending on qualifications

Hours per week 40.00 Standard from 800AM to 500PM

Posting number 18-09-28-01-9323

Job Status Open

FLSA status Non-exempt

Earliest Start Date Immediately

Position Duration Funding expected to continue

Position open to all applicants

Location Austin (main campus)

Number of vacancies 1

General Notes

The College of Fine Arts welcomes and respects all individuals and communities by valuing and consciously maintaining awareness of diverse perspectives and experiences. We believe inclusivity is critical to fostering excellence in all of our endeavors, and we promote diversity in our recruiting, hiring and retention practices.

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information


To provide support and assist with audio and video installations throughout the College of Fine Arts with a focus on its exceptional programs at the Department of Art and Art History, Butler School of Music, Department of Theatre and Dance and the School of Design and Creative Technologies.

Essential Functions

Provide Tier 1 and 2 support to faculty, staff, students and guests in the use of technology for teaching, with explicit concern for the unique teaching and learning goals of an artistically diverse population. Document all support calls, incidents and problems. Provide routine and as assigned maintenance to ensure properly performing installations for the instructional technology presentation systems in the College of Fine Arts. Assist with the installation process including receiving, prepping and preassembly for the instructional technology installation of presentation systems in the College of Fine Arts. Perform scheduled and as assigned preventative pre-checks for the college's instructional technology presentation installations. Document, remediate or quickly report any issues with the equipment, room, furniture, or facilities. Provide tutorials to faculty, staff, students and guest in the use of the college's technology installations for teaching, with explicit concern for the unique teaching and learning goals of an artistically diverse population. Create documentation to facilitate self-help for users, how to get technical assistance. Assist the college's instructional technology designer with the design of teaching technologies for installations in the College of Fine Arts. Research new technologies to meet the instructional A/V needs of the colleg's faculty, staff, students and guests. Accurately document processes, inventory, configurations, programming, incidents/issues, and any other important institutional information in appropriate systems.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

Demonstrated knowledge of presentation technologies in the academic environment, particularly for instruction in a classroom environment; Experience installing instructional technology systems; Experience maintaining, supporting and documenting instructional technology systems and trouble calls; Excellent communication skills; Demonstrate excellent customer service and communication skills; Ability to meet rigorous deadlines.

Preferred Qualifications

Experience with support and installation at UT Austin or other higher education institutions. Experience working directly with faculty. Initiative to learn more about the teaching needs of faculty and industry solutions; Experience designing instructional technology systems; Knowledge of and configuring wired networks; Experience with web-based applications; Experience with remote support and configuration tools; Knowledge of Crestron graphical user interfaces. Experience with Macintosh, Windows and iOS computer platforms. Bachelor's Degree or higher.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Climbing of stairs Lifting and moving


A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. 

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.