Senior Support Analyst for Educational Technology

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Position Information


Posting Number


Position Title

Senior Support Analyst for Educational Technology

Position Type



Information Technology - Troy


Finance and Business Affairs


Troy Online

Work Status





Troy - T01

Job Summary

The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, JigSaw Video Conferencing, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.

Minimum Qualifications

1. Bachelor’s degree in a related field
2. Minimum of 5 years of experience working within an informational technology technical support area
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
5. Ability to manage multiple tasks and prioritize those tasks effectively
6. Strong written and verbal communication skills
7. Excellent computer skills

Preferred Qualifications


Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?


Work Hours

- Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
- Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed.
- Ability and willingness to travel in an official capacity representing Troy University, as needed.

List any hazardous conditions or physical demands required by this position


Does this position have supervisory responsibility?


Posting Date


Closing Date


Open Until Filled


Special Instructions to Applicants


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Applicant Special Instructions

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact