Senior Support Analyst for Educational Technology

Troy University, AL

Job Level

Entry-level position

Post Date

08/23/2019

Job Category

Analyst

Sector

Information Technology

Job Status

Areas of Responsibility

Support / Help desk

Link to Job Posting

**Position Information**
Posting Number	SF1235P
Position Title	Senior Support Analyst for Educational Technology
Position Type	Professional/Salaried
Department	Information Technology - Troy
Division	Finance and Business Affairs
Campus	Troy Online
Work Status	Full-Time
Temporary	No
Location	Troy - T01
Job Summary	The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, JigSaw Video Conferencing, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.
Minimum Qualifications	1. Bachelor’s degree in a related field OR 2. Minimum of 5 years of experience working within an informational technology technical support area 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions 5. Ability to manage multiple tasks and prioritize those tasks effectively 6. Strong written and verbal communication skills 7. Excellent computer skills
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?	No
Work Hours	- Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. - Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed. - Ability and willingness to travel in an official capacity representing Troy University, as needed.
List any hazardous conditions or physical demands required by this position	NA
Does this position have supervisory responsibility?	No
Posting Date	07/30/2019
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants
Quick Link	http://www.troyuniversityjobs.com/postings/25522

Reference Letters


Solicit References Through the System?	Yes
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions	Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.