Sr. Director, Campus Technologies

Reporting to the University’s Chief Information Officer (CIO), the Senior Director for Campus Technology oversees and directs a large-scale staff that provides Tier 1 and Tier 2 technical support with excellent and reliable customer service to the University’s academic, administrative, clinical and research staff for systems and services. This position is a member of the CIO’s senior leadership staff and is responsible for ensuring that all phases of client services support are coordinated, monitored, logged, tracked, and resolved. Responsible for building and developing a high performing, customer-focused team that encompasses the functions of the IT help desk, desktop support, media technology services, student technology, telecommunications and public computing needs. Develops relationships and collaborate with the University community to determine the capabilities, options, and applicability of existing technologies and services within IT. Collaborates with the ITS Leadership team and staff members to plan and deliver effective and reliable campus services. Oversee department managers/supervisors in recruiting, onboarding, training, evaluating, managing and developing approximately 135 exempt and non-exempt staff.

Essential Duties

1. Formulates long-term goals and future direction of the area of responsibility. 2. Directs the reconfiguration, repair, or replacement of major systems and related equipment. 3. Directs and authorizes physical changes to facilities to improve the overall operation. 4. Serves as a member of University committees to ensure departmental representation and provides expertise on computer related issues. 5. Directs the formulation of University computing policies and procedures. 6. Ensures that operations comply with University auditing procedures and federal regulations. 7. Directs the development of division budget and authorizes expenditures. 8. Directs all resources of the division including staff of non-exempt and exempt employees. 9. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in related field and twelve years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Strong interpersonal, communication, negotiating and presentation skills, with ability to be diplomatic and highly responsive in all interpersonal interactions. Excellent attention to detail with routine/complex daily functions, as well as the ability to keep focused and productive with long-term projects in an inherently interrupt-driven job.

Required Skill/Ability 2:

An open, energetic, well grounded, innovative, success oriented personality with a record of setting and surpassing objectives. Proven ability making sound judgments in a complex environment. Successful ability in managing and resolving conflict. Exhibits transparency in operations and decision-making processes.

Required Skill/Ability 3:

Skilled consensus builder with capacity to initiate and foster collaborative partnerships. Demonstrated ability with ticketing systems and customer service workflow. Demonstrated ability managing a team of customer service professionals.

Weekend Hours Required?
Occasional

Evening Hours Required?
Occasional

Drug Screen
No

Health Screening
No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

Note

Yale University is a tobacco-free campus