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System Administrator / Tech Support

Devon Preparatory School, PA
Job Level
Mid-level position
Post Date
01/26/2023
Job Category
Administrator, Specialist / Associate
Sector
  • Technology
  • Information Technology
Job Status
Full-Time
Areas of Responsibility
  • Information Technology
  • Support / Help desk
Link to Job Posting

EDUCATION & EXPERIENCE REQUIREMENTS: 

  • Bachelor degree in Information Technology, Industrial Technology, System Administration, or related technical field. 
  • 3-5 years’ experience in a computer-related field. Preferably 2+ years experience in network and telecommunications systems and/or analysis experience as a LAN/WAN Support.
  • Able to lift equipment weighing up to 50 pounds and use a ladder for troubleshooting. 
  • On site position during school/ business hours

 

REQUIRED PROFESSIONAL QUALIFICATIONS: 

  • Exhibits approachable demeanor and good communication skills when working with a variety of personnel including teachers, staff, students, and parents in a private school community.
  • Work closely under the direction of the IT Coordinator and alongside a collaborative team of tech educators to assist in development of ongoing tech planning for the Devon Prep campus.
  • Exhibit a growth mindset focused on solutions to tech problems in an expanding and innovating educational environment led by administration. 
  • Ability to organize and monitor work independently in a fast-paced environment while managing multiple IT projects.
  • Research, Recommend, and Order tech equipment under the direction of the IT Coordinator.
  • Coordinate with tech consultants regarding equipment installation, network structure maintenance, etc. 
  • Maintain ongoing, accurate documentation of updates to equipment inventory, changes to network devices, and login access to necessary portals.
  • Practical knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking, virtual desktop infrastructure, antivirus prevention and detections, firewall monitoring and configuration.

 

TECHNICAL JOB RESPONSIBILITIES: 

  • Manage and respond to Tech Support Ticketing system to identify and prioritize tech-related issues throughout the campus including classrooms, support offices, and exterior of campus.
  • Perform routine updates, upgrades, and monitoring of network equipment and configure devices on network - servers, Watchguard firewall, Aruba & Watchguard AP units, printers, SHARP copiers, surveillance IP cameras, etc. throughout Devon Prep campus.
  • Support VMware VDI (Virtual Desktop Infrastructure). Troubleshoot desktop / VMware with remote administration in emergency situations. 
  • Troubleshoot LAN/WAN/VLANs - maintenance of database of users and computers accounts on Windows Server 2019, Windows Server 2016, Windows Server 2012 R2 and Windows Server 2008 using Active Directory/Directory Services.
  • Perform installations and upgrades to Virtual Machines using VMware EXI, Hypervisor, 
  • Active Directory Admin - configuring user and computer accounts in adherence with organization guidelines with regard to ethical conduct and system protection.
  • Network Protection - Install and update antivirus software (ESET). Maintenance of Security operations through Watch-guard firewall, ESET Remote Administrator and Google Suite Operations. 
  • Perform Backup Maintenance - Domain Controller, Backup Domain Controller and Café servers on Barracuda Appliances. 
  • Device Management - deploy updates and manage checkout of tech equipment by teachers:
    • Apple Device Management - iMacs, MacBooks Pros and iPads - Mosyle, Apple School Manager, Apple Configurator, Mac OS Server
    • Lenovo Chromebooks - Google Admin
  • Retrieval of Surveillance Footage from IP cameras throughout the campus as need arises.
  • Support to IT Coordinator in administrative portals - Adobe Admin Suite, Microsoft 365, SMART Suite portal, Google Admin, and license distribution management, etc.
  • Assist in training and managing High School Student Tech Interns to assist in tech support tasks throughout the campus. 
  • Cross-platform experience (i.e. two or more: Windows, Mac, Linux, Solaris, OSX, UNIX, etc.) is desired. 

Devon Prep’s approach to education is based on the traditions of the Piarist Fathers who are dedicated to the education of youth. It is the goal at Devon Prep to inspire in our students a commitment to values that will enable them to become responsible leaders. Focusing on each student’s potential, we believe that the school and the family must work together to foster a love of learning which will propel the student into a lifelong quest for excellence—for the glory of God and the service of neighbor.

For more than 50 years, Devon Preparatory School has been dedicated to providing a trusting and supportive atmosphere where young men are motivated to excel academically, think independently and creatively, to pursue careers in diverse fields and to enjoy extracurricular activities, both in school and in the community. Information about our school can be found at www.devonprep.com.