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The Systems Administrator maintains and administers computer networks and equipment to ensure optimal performance in and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure.
 

Core Job Functions

  • Monitors system logs and activity on all servers.

  • Replaces defective hardware on clients and servers.

  • Installs, maintains, and updates project and task tracking tools.

  • Manages Windows account maintenance, including additions, changes, and removals.

  • Maintains integrity of Windows accounts and data on the enterprise’s file server.

  • Manages Windows security features to protect confidential information while allowing appropriate access.

  • Researches, installs, and tests software updates and patches to support applications and various operating systems.

  • Researches new technologies and presents recommendations on major hardware and software purchases for the enterprise.

  • Updates software and hardware inventory and documents any changes to either. 

  • Provides training and opportunities for learning Windows systems to all enterprise employees and consultants.

  • Develops, supports, and maintains Windows file and prints servers for all clients.

  • Provides scripting and programming support to all major projects within the enterprise.

  • Develops and maintains service level agreements with the various user departments and enterprise business units.

  • Prepares and monitors budgets for each area of functional responsibility.

  • Works closely with others within the IT function to define metrics, which are used to measure and communicate the efficiency and effectiveness of the Windows operating environment.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

 

Core Qualifications

Education:
High School diploma or equivalent required, Bachelor’s Degree in relevant field preferred.

Experience:
Minimum 4 years of relevant experience.

 

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University’s core values.

  • Ability to work independently and/or in a collaborative environment.

Department Specific Functions

  • Specialized/Professional or Technical Duties within ServiceNow and Bomgar:

  • Provide general support, administration and maintenance of ServiceNow platform and associated applications thru creating and maintaining groups, memberships with role assignments.

  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing.

  • Create, monitor, modify, and publish Service Catalog workflows with approvals.

  • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, staff, and other employees so that issues are well understood as they are resolved.

  • Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.

  • Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.

  • Create and use update sets to facilitate moving customizations between instances.

  • Develop reports, dashboards and homepages based on defined measures, metrics and key performance indicators.

  • Ensuring policies are reflected in the way the platform is administered.

  • Assisting in troubleshooting patch / release management issues. 

  • Answering "how to" technical and application configuration questions.

  • Aiding in translating business requirements into technical requirements.

  • Facilitating roll out of new applications and modules.

  • Update Bomgar software with new patches/versions upgrades.

  • “Team Player” attitude with excellent communication, verbal and written skills.

  • Proficiency in providing quality Customer Service.

  • Knowledge of Javascript and html a plus.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
 

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
i106

SUMMARY

Organization: University of Miami
Location:
Florida
Job Category:
Administrator / Manager (of network or database)
Areas of Responsibility:
Information Technology
Network / Systems
Job Level:
Mid-level position
Job Sector:
Information Technology
Information Technology