Systems Support Specialist
Founded by George Washington Copp Noble in 1866, Noble and Greenough School is a co-educational, non-sectarian, rigorous academic community dedicated to motivating and inspiring students to achieve their highest potential and to lead lives characterized by service to others. Nobles is committed to creating a learning environment that represents diversity of race, gender, sexual orientation, religion, ethnicity, national origin, background, experience and perspective. Doing so is intrinsic to our mission and improves the educational experience for all.
Overview:
Under the direction of a director of technology, The systems support specialist is responsible for providing students, faculty and staff with technical support. Duties include addressing helpdesk tickets, keeping inventory up to date, maintaining equipment, creating and updating documentation, and day-to-day support related tasks in collaboration with the rest of the team members. The systems support specialist is a staff member of the information services and support team and this is a 12-month position. Hours are 8 a.m. to 4 p.m., with a flex schedule to support events occurring after the school day, including some nights and weekends.
Qualifications:
Demonstrated proficiency in MAC and PC configuration, maintenance, and troubleshooting;
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Basic understanding of networks and willingness to learn;
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Ability to prioritize and schedule work duties in an efficient manner;
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Functional knowledge of the following:
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Windows Operating Systems, Chrome OS, MAC OS and iOS, Web Browsers Chrome, Firefox, Safari, Microsoft Office and Google Suite
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Proven excellent customer service track record with outstanding communication skills;
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Self-motivation and completion-orientated;
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High level of integrity and confidentiality;
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Preferred that the candidate must have 1-2 years of experience, including ability to connect and configure computers and peripherals to a network. Relevant college degree may be considered as a substitute for work experience.
Duties and Responsibilities:
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Provide break/fix technical support for MacOS, iOS, PC and other devices;
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Respond to calls for technical help in classrooms;
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Assist senior technical staff as appropriate for troubleshooting of network infrastructure issues;
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Aid faculty, staff, and students with basic computer use questions;
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Google Apps for Education Support;
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Apple School manager support;
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Participate in large-scale hardware deployment projects;
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Respond to, and participate in, technology support requests for on-campus events;
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Other duties as assigned.
Other:
We are seeking a candidate who enjoys working with students and collaborating with our community of faculty and staff. Excellent interpersonal and communication skills, along with flexibility and a sense of humor are required.
Physical Demands:
Physical demands are in excess of those for sedentary work and will require the ability to lift and transport up to 50 pounds, walk the campus, go up and down stairs, lift and push objects, reach overhead, as well as stoop, squat, bend, kneel, sit and stand for long periods of time. Must be able to climb ladders. Finger dexterity required to manipulate objects.
People of color, people with disabilities, members of the LGBTQ community, religious minorities, and members of other historically underrepresented groups are encouraged to apply.
To apply, please complete the online application and send a résumé with cover letter addressed to:
Human Resources
Noble and Greenough School
10 Campus Drive
Dedham, MA 02026
HR@nobles.edu