Systems Support Technician

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Job no: 510934
Work type: Staff
Location: Blacksburg Area
Categories: Information Systems / Technology

Job Description

Provide Tier I and Tier II technical support and is responsible for the installation, repair, configuration, and maintenance of workstations, portable computing devices, desktop computers, and the associated peripheral equipment and software for users in multiple departments across multiple locations within the Administrative Services Division. Preforms troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. In addition, the Systems Support Technician also gathers and manages information needed for maintenance of departmental system documentation and inventory databases. Performs other IT-related work as assigned.

Required Qualifications

  • Experience with enterprise management of desktop and laptop computers.

  • Experience supporting multiple computer operating systems, including OSX and Windows 7/8/10.

  • Experience working in networked computing environments, including TCP/IP, IPv4/IPv6, and wireless networks.

  • Experience in a Windows Domain and Windows Active Directory environment.

  • Comprehensive knowledge of PC hardware, software and printing.

  • Experience in IP Security, Windows Firewall and knowledge of desktop security best practices.

  • Ability to interact effectively with faculty, staff, students and vendors.

  • Ability to keep thorough documentation.

  • Ability to provide clear and concise communication.

  • Ability to work autonomously with little supervision.

  • Ability to effectively analyze, research and resolve technical problems.

  • Must have a valid motor vehicle operator's license in order to travel and transport equipment to various work sites across campus.

Preferred Qualifications

  • Extensive experience supporting Apple Macintosh and other IOS devices.

  • Experience with mobile device platforms.| Experience with automated image deployment.

  • Experience with Windows roaming profiles and file redirection.

  • Experience with providing help-desk support in a large enterprise environment.

  • Experience with software systems for PC inventory and large-scale PC deployment solutions.

  • Experience working in a state and/or university environment.

Pay Band


Salary Information

Commensurate with Experience

Review Date


Additional Information

  • The successful Candidate will be required to have a criminal conviction check and driver's license check.

  • Must have ability to safely handle and move up to 40 pounds.

  • Must be able to bend, stoop, twist, push, pull, etc. to ensure proper equipment installation and cable connection.

  • Must maintain a valid driver's license and be able to operate a state owned vehicle in order to drive to various customer sites and transport equipment as needed to provide computer user support.

  • Travel between work sites is required.

About Virginia Tech

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire accommodation please contact the hiring department.

Advertised: Eastern Daylight Time
Applications close: