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Technical Product Manager IT

Arizona State University, AZ
Job Level
Mid-level position
Post Date
09/05/2018
Job Category
Manager / Supervisor
Sector
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Link to Job Posting

ASU, the largest state university and also recognized as the most innovative university three years in a row by US News & World Report, is committed to maintaining the most dynamic and productive learning experience in all of higher education. The University Technology Office (UTO) is at the forefront of developing IT platforms and tools that add value to the student experience. Reporting to the Deputy CIO (IT Development, Mobility and Smart Cities) and as part of the UTO, this Technical Product Manager position will contribute to the effective development, deployment and management of marketing technology tools, apps, and sites that build our prospective student and student influencer pipeline lead funnel and the supporting integrations and CRM platforms to appropriately utilize collected data to convert student recruitment and enroll students into our ASU Online environment. This individual will need to know how to look across a technology stack to create a comprehensive solution as well as interface to the appropriate functional stakeholders to instill confidence in the built solution as well as to assure achieved goals are met. Besides this position, UTO offers a fast-paced, energetic, technically rich environment with many opportunities to contribute toward a number of innovative initiatives.

Technical Product Manager Position will contribute to the effective development, deployment and management of marketing technology tools, apps, and sites that build our prospective student and student influencer pipeline lead funnel and the supporting integrations and CRM platforms to appropriately utilize collected data to convert student recruitment and enroll students into our ASU Online environment. This individual will need to know how to look across a technology stack to create a comprehensive solution as well as interface to the appropriate functional stakeholders to instill confidence in the built solution as well as to assure achieved goals are met. Besides this particular role, UTO offers a fast-paced, energetic, technically rich environment with many opportunities to contribute toward a number of innovative initiatives.

You will be responsible for managing cross-functional responsibilities while working closely with technical resources, functional stakeholders, Project Managers and other Product Owners to implement products and services. Your experience leading and influencing diverse teams will be an asset to this role and your ability to 'productize' necessary solutions will be critical to your success. You will act as a point of contact and serve as the conduit between the customer community (internal and external) and the IT development team capturing the voice of the customer. You will serve as a liaison between business units (ASU Marketing HUB, EdPlus' ASU Online), technology teams (including IT security), and other support teams. You will identify and help coordinate assignments of internal and external resources to meet product requirements.

Works closely and collaboratively with stakeholders to plan, direct, organize, and execute against product requirements; identifies and acquires necessary resources and coordinates efforts by all parties to ensure timely delivery of project outcomes in accordance with sponsoring source's expectations.

Job Family: Information Technology

Department Name: DEV Dvlpmnt & Advance Technlgy 

Full-Time/Part-Time: Full-Time 

VP Code: UNIV TECHNOLOGY OFFICE 

Scope of Search: Open 

Grant Funded Position 
This is not a grant funded position and is not contingent on future grant funding. 

Salary Range: Depends on experience 

Close Date: 10-September-2018 

Category: 03 

Essential Duties

  • Drive effective product delivery, integration, and coordination, through a highly collaborative approach and effective resourcing, budgeting, product & project and process management, communication, and reporting

  • Select, engage, and coordinate where appropriate public and private partners from industry, government, and academia in the initiation, leadership and management of the product

  • Define product initiative scope, identify clear opportunities for impact, set the goals for the product, and establish clear evaluation criteria

  • Utilizing user-centered design, lead the development and the deployment of pilots with partners and other stakeholders

  • Develop the execution strategy and product plan

  • Work with third party vendors and brand teams to manage, prioritize and execute agreed upon deliverables

  • Partner with development, project management, and leads on major projects and with the development team to understand functionality, negotiate scope, and implementation for future troubleshooting - especially on third party integration projects.

  • Oversee the development of an architectural diagram that covers all end-to-end product design and development across the enterprise.

  • Partner with Program Management for alignment of product priority and overall program roadmap.

  • Partner with Digital Platform Engineering team and Release Manager on tasks needing to be coordinated with releases

  • Partner with Digital Analytics Manager for any reporting needs

  • Oversee user experience efforts for designing solutions that are fit for purpose

  • Develop interaction and journey diagrams as needed

  • Verify business requirements, functional specifications and/or user stories from various technical and business units

  • Contribute to the RFP process of new vendors

  • Manage in-person and virtual teams

  • Support and deliver the product review and approval by sponsors and product review committees

  • Drive the deployment and utilization of digital interactive tools

  • Depending on the phase of the product, the role will entail a combination of the above or more focus on certain responsibilities.

Minimum Qualifications

Bachelor degree in Computer Engineering, Information Technology or related field and seven (7) years related experience with at least three (3) years in a supervisory role; one (1) of which is in product management, or any equivalent combination of experience and /or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Masters (or higher) degree in Computer Engineering or technology, or similar fields

  • Experience in private or public sector, including working on or consulting on relevant and related topics (5 years)

  • Experience with thought leadership regarding Product Management, including published articles, speeches/presentations in international forums, and conference participation

  • Evidence of driving entrepreneurial projects, starting new teams, and identifying opportunities for impact in crowded spaces

  • Experience in designing and driving medium to large-scale product design and delivery

  • Experience in engaging global leaders from the private and/or public sector

  • Experience in quickly developing a meaningful perspective on internal and external issues that have organizational impact

  • Evidence in having leadership skills with the experience to manage and motivate high performing, dispersed teams through volatility, uncertainty, complexity, risk and ambiguity

  • Experience in presentation and facilitation skills

  • Evidence of effective verbal and written language skills in English; verbal proficiency in other languages would be an asset

  • Experience in recent digital platforms including working knowledge of CRM and Marketing Automation tools; Salesforce experience a plus

  • Experience with connecting siloed data sources and systems using an Enterprise Service Bus; Mulesoft experience a plus

  • Working experience leveraging Master Data Management concepts as part of an implementation strategy

Working Environment

  • Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting, standing, walking.

  • Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.

  • Ability to clearly communicate verbally in English, read, write, see and hear to perform essential duties. Regular review of completed tasks.

Department Statement 
The mission of the University Technology Office is to provide technology leadership for the New American University. The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University.

 

Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. 

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement 
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

 

Background Check Statement 
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement 
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated. 

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. 

Only electronic applications are accepted for this position.