Technical Specialist - Network Administrator

Job Description:

GENERAL STATEMENT OF DUTIES:

The Network Administrator's role is to ensure the stable operation of the in-house computer network and services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.

Reporting to:

Under the direction of Associate Vice President and CIO and Senior Network & Systems Administrator, this position will be responsible for the following:

Job responsibilities include, but are limited to: 

• Manage network services, including e-mail, print, and backup servers and their associated operating systems and software.

• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.

• Manage all network hardware and equipment, including routers, switches, hubs, and UPS.

• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.

• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.

• Ensure network connectivity of all workstations.

• Administer all equipment, hardware and software upgrades.

• Perform network design and capacity planning.

• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.

• Interact with vendors, outsourcers, and contractors to secure network products and services.

• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.

• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

• Establish service level agreements with end users.

• Perform network security audits.

• Monitor and test network performance and provide network performance statistics and reports.

• Keeps current on new developments and techniques in information technology. Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations

See " The Massachusetts Board of Higher Education - Massachusetts Community College Council Classification"  (MCCC) Specifications below.

http://www.mass.edu/shared/documents/classificationspecs/specsmccc/Techn... Specialist - HB 1158.doc

Requirements:

• Minimum Master's degree in Computer Science, Information Technology, Management Information Systems, or Instructional Technology; with two (2) years experience and/or training that includes computer operating systems, hardware/software installation/troubleshooting, and network system administration; or an equivalent combination of education, training, and experience. 

• Three (3) years' experience in managing and supporting Cisco network, VOIP, Firewall, PC & Mac, Windows operating systems, preferred

• Working technical knowledge of current network hardware, protocols, and standards.

• Hands-on hardware troubleshooting experience.

• Experience with working with vendors such as Cisco, Aruba, and Dell.

• Good understanding of the organization's goals and objectives.

• Knowledge of applicable data privacy practices and laws.

• Strong written and oral communication skills.

• Strong interpersonal skills.

• Ability to conduct research into networking issues and products as required.

• Ability to present ideas in user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong customer service orientation.

• CCIE, CCNP, Network+, or other relevant certification

• Experience working in a team-oriented, collaborative environment.

Supervisory Responsibility:

 None

WORKING CONDITIONS/PHYSICAL DEMANDS:

Working is normally performed in a typical /office work environment.  Noise level in the work environment is low to moderate.    Work involves a high activity level and pace, and competing time demands.  Essential tasks require typing/keyboard skills, phone usage, reading, speaking, and listening. Use office equipment and computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required. Required to regularly interact with students and the public.   

Additional Information:

BENEFITS: Yes, State Funded

SALARY: Grade 5,  $54,956 - $80,039.  Actual salary will be commensurate with academic background and experience per the MCCC Collective Bargaining Agreement. See http://www.mass.edu/shared/collbargaining/mccc.pdf

POSITION CLASSIFICATION:  MCCC Professional

WORK SCHEDULE: 37.5 hours a week

GRANT FUNDED: No

TRAVEL: Occasional required travel on behalf of the college

EQUIVALENCY STATEMENT:  Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

PRE-EMPLOYMENT DETAILS:

STCC conducts a pre-employment screening on specified positions, which may include, but is not limited to, a Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check, verification of academic credentials, licenses, certifications, and/or verification of work history.  Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment. 

CLOSING DATE:  October 4, 2019

Application Instructions:

 All applicants must apply online by submitting a cover letter**, resume and three (3) professional references to https://www.stcc.edu/about-stcc/employment.   **Cover letter must demonstrate how your education and experience qualifies you for this position.  

POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY

The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.

EQUAL OPPORTUNITY STATEMENT

STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.   

URL: www.stcc.edu