Technical Support Analyst

Milton Academy seeks a full-time Technical Support Analyst to join the Academy Technology Services department.

Typical duties include providing technical services, support, and training to Milton Academy faculty, students, and staff using desktop/laptop computers, tablet devices, applications, and network–based services. This position includes repairing computer hardware and software problems on Apple and PC products. The Technical Support Analyst will provide an extremely high-level of customer service both in person, remotely, and by phone. The ideal candidate will enjoy working with a wide variety of people and helping them understand how to solve technology-related challenges.

Qualified candidates will have at least 5 years of experience supporting desktop/laptop computer hardware, operating systems, (Windows, Mac, Chrome OS) and commonly used applications. Strong candidates will possess the ability to maintain, troubleshoot, configure, secure, and optimize Windows/Mac to meet the needs of a variety of user environments. Familiarity with Google Apps and client management systems preferred. A Bachelor’s degree and A+ certification are strongly preferred; vendor certifications are also preferred. A demonstrated ability working in a diverse and inclusive community is essential. Candidates must possess the ability to lift 40 pounds.