Technical Support Analyst

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Milton Academy, established in 1798, is an independent coeducational national boarding and day school, serving 1,000 students in grades K-12 on a 125-acre campus eight miles south of Boston.

Milton Academy seeks a full-time Technical Support Analyst to join the Academy Technology Services department.

Duties include providing technical services, support, and training to Milton Academy faculty, students, and staff using desktop/laptop computers, tablet devices, applications, and network-based services. This position includes repairing computer hardware and software problems on Apple and PC products. The Technical Support Analyst will provide an extremely high level of customer service both in person, remotely, and by phone. The ideal candidate will enjoy working with a wide variety of people and helping them understand how to solve technology-related challenges.

Qualified candidates will have at least 5 years of experience supporting desktop/laptop computer hardware, operating systems, (Windows, Mac, Chrome OS) and commonly used applications. Strong candidates will possess the ability to maintain, troubleshoot, configure, secure, and optimize Windows/Mac to meet the needs of a variety of user environments. Familiarity with Google Apps and client management systems (SCCM especially) preferred. A Bachelor’s degree and A+ certification are strongly preferred; vendor certifications are also preferred. A demonstrated ability working in a diverse and inclusive community is essential. Candidates must possess the ability to lift 40 pounds.

To learn more about Milton Academy, please visit our website at

Milton Academy welcomes candidates who would add to the racial, cultural and gender balance of the School community. Milton Academy is an Equal Opportunity Employer.