Technical Support Specialist

Description

Job Summary

The Technical Support Specialist will report to the Director of IT and is part of the Tech department. This a 12-month, salaried position with benefits.

Job Responsibilities

• Provide maintenance and support for all devices, printers/copiers, classroom t technology, and audio-visual systems throughout the school.

• Troubleshoot classroom and office hardware and/or software applications for determining appropriate actions to maintain computer and other technologica

• Manage the 1:1 device repair program for all Lenovo warrantied devices. This travel to a local repair shop once a week, mileage is reimbursed.

• Manage tickets through th Help Desk software to provide excellent customer s troubleshooting help.

• Set up all laptops and Chromebooks to distribute to new staff and students.

• Remain current in best practices and new developments in the areas of educat hardware, and software support.

• In conjunction with the Director of IT, promote the use of technology to support learning and optimize faculty and student achievement.

• Assist in managing inventory of all school-owned or leased equipment including desktops/laptops, SMART Boards, projectors, copiers, printers, etc.

• In partnership with the Director of IT and the Network/Systems Administrator, propose new ways to enhance teaching and learning, promote innovation, and purposeful, meaningful, and creative integration of technology.