Technical Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

This individual will work closely with the Chief Technology Officer and the Director of Information Technology to ensure the needs of students, faculty, staff and administrative personnel are being addressed. The technical support specialist will also be responsible for tracking technology purchasing, inventory, applications and documentation.

The position of technical support specialist will provide technical support for St. Stephen's & St. Agnes School ages 3-12th grade through the department of Information Technology. The IT department supervises the operations of our network, phone system and school website. This is a 12-month staff position.


Job Description and Responsibilities:

  • Provides consistent, user-friendly support and assistance in addressing technical issues related to the uses of organizational, instructional and academic management including computers, tablets, website, phones, A/V solutions, and other technologies as needed.
  • Assists in the maintenance of the school's voice and data network infrastructure including an integrated Macintosh and Windows client-server network, file servers, networks, fiber optics equipment, etc.; repairs computer hardware and LAN/WAN infrastructures or arranges repair through outside sources.
  • Recommends the purchase of computer hardware and software for the implementation and improvement of computer and technology instruction and management in the school.
  • Assists in the preparation of annual budget requests for technological hardware and software after consultation with the school's instructional leaders; oversees/monitors the budget; and coordinates technology purchases.
  • Assists with maintenance of a support tracking and inventory database of technical hardware and software in the school; coordinates an annual software audit on all school computers to ensure license compliance.
  • Supports all faculty, administration, student and parent uses of the school intranet for teaching and learning purposes as well as academic records management uses.
  • Represents the school's technology related programs with computer workshops and technology presentations to students, staff members, parents, and community members as needed.
  • Attends technology conferences, seminars and workshops approved in advance by the Director of Information Technology.
  • Provides information and assistance to faculty as they develop, implement, and update technology curriculum integration plans. Supports efforts to evaluate the use of technology in the school and disseminates the results of evaluations internally.
  • Participates in quarterly planning meetings with the technology personnel of the school. Assists with and contributes information for information technology reports for the Board upon request.
  • Assists in the ongoing development and implementation of the school technology policies & procedures, and the technology plan for instructional and management functions.
  • Helps instill in the community the belief in and practice of ethical principles of technology use.


  • Bachelor's Degree required
  • 2+ years experience in Macintosh-related Help Desk activities, preferably in an education related setting.
  • Must have current driver's license, insurance, and own transportation or ability to travel among 3 campuses.


  • Work schedule is typically Monday-Friday, 8:00am to 4:00pm, however, it may be necessary to work evenings and weekends.
  • Salary is hourly, and includes overtime.

Overview of St. Stephen's and St. Agnes School

Located six miles from Washington, D.C., St. Stephen's and St. Agnes School, a PK-12 Episcopal School, educates the whole child by tending to the academic, social, physical, and spiritual needs of each of our students. Named as the #1 best workplace in Washington, D.C. by the Washington Post, St. Stephen's and St. Agnes is a positive and collegial community with a commitment to our mission to pursue goodness as well as knowledge and to honor the unique value of each of our members as a child of God in a caring community. SSSAS combines a rigorous academic program with outstanding opportunities in the arts, athletics and service learning for our students. SSSAS has a deep commitment to creating an inclusive community which values diversity and multiculturalism, and we seek candidates who have this same commitment. The diverse student body is 28% students of color, and 22% of our students receive financial aid to create a socioeconomically diverse community.

Our culture promotes lifelong learning, and our faculty members have a wealth of opportunities available to them to continue expanding their knowledge of both their disciplines and the field of education. Summer study grants, a multicultural seminar for new faculty, support for graduate studies, and conferences and workshops are just a few of the ways in which we support and encourage our teachers to continue to grow and learn.

For more information about St. Stephen's and St. Agnes School, we invite you to visit our website

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

How to Apply

Interested applicants should apply through the SSSAS website at