Technical Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Friends Seminary seeks an experienced, self-motivated person to join our Technology Department’s Helpdesk and work full-time in a team-oriented, collaborative environment. Interested candidates must have demonstrable skills with Macs and iPads and a strong desire to be a key person on a small, close-knit, dedicated technology team. This role requires frequent interaction with faculty, staff and students, direct support and interactions with the technology integrators and requires clear and effective communication to those requesting support.

The position is responsible for troubleshooting and resolving hardware, software, and A/V issues around the school as well as administrative responsibilities such as purchase order management, supply ordering, and workflow documentation. Related support certifications (ACMT, CCT, CCA, CCE, CJA) and JAMF Casper experience preferred. Familiarity with SMART Boards, Windows, printers, an understanding of basic network structure, and knowledge of A/V systems a plus.

In addition, the position requires:

• Excellent interpersonal and listening skills.
• Aptitude to absorb and retain information quickly.
• Willingness to learn new skills and technologies on an ongoing basis.
• Strong organizational skills with attention to detail.
• Analytical and problem-solving skills and ability.
• Ability to effectively prioritize, execute and delegate tasks.
• Excellent written and oral communication skills, including strong documentation skills
• Ability to present ideas in user-friendly language.
• Experience administering computers using remote desktop software and other related technologies.
• Experience managing and deploying computer images.
• Experience using and maintaining ticketing and/or workflow management.

Special projects include: setup and coordination of A/V needs for events (which sometimes occur outside of normal working hours), professional development technology workshops for faculty and staff.

Interested candidates must submit a resume, cover letter and contact information for three references to

When submitting your resume, kindly reference in the subject line: your first and last name, the position you are applying for and where you heard about the position, i.e: Smith, John – Tech Support - Friends Website

You will receive a confirmation email when you submit your application online. Kindly submit your information only once per school year. No phone calls, please.

Friends Seminary is an equal opportunity employer. We do not exclude anyone on the basis of race, religion, nationality, ethnic origin, or sexual orientation