Technical Support Specialist

Position

Cincinnati Country Day School is seeking a dedicated and skilled technical support specialist for a full-time, 12-month, on-site role. As a member of the Technology Office, this role is charged with maintaining and deploying systems that support the pedagogical and operational goals of Country Day’s benchmark technology program. The technical support specialist will be essential in maintaining and supporting the school's technological infrastructure by delivering technical assistance and ensuring reliable operation of IT systems. Experience working in a school environment is preferred but not required. This position is managed by the enterprise systems manager.

 Key Responsibilities:

• Provide Tier 1 and Tier 2 deskside technical support for students, faculty, and staff while prioritizing responsiveness and follow-through
• Troubleshoot technical issues related to Microsoft 365 apps, connectivity, and device management
• Install and configure hardware and software, set up new equipment, and provide configuration and support for Microsoft Teams VOIP system
• Provide event setup and technical support for audiovisual equipment and computer systems, including Miracast technologies
• Update and maintain records within the Lenel OnGuard access control system to ensure accurate and secure data management
• Track and respond to endpoint security alerts, ensuring timely incident resolution, vulnerability remediation, and threat prevention; experience with Coro and Microsoft Defender Security and Compliance cybersecurity disciplines preferred
• Provide administrative support for Clever and Securly
• Help document processes and workflows
• Collaborate with departments across the organization and within the technology team
• Maintain confidentiality and handle sensitive information with discretion
• Operate as a versatile professional, handling a wide range of technical and system responsibilities
• Adhere to school policies and assist with the execution of other duties assigned, including IT-related projects

Required Qualifications:

• Bachelor’s degree in computer science, information technology, or related field
• Technical support or security certification preferred
• 3+ years of experience in IT support, systems administration, or a similar role
• Experience with Microsoft 365, including Outlook, SharePoint, Teams, and OneNote
• Working knowledge of Entra ID, Intune
• Strong verbal and written communication skills complemented by excellent interpersonal abilities, with a collaborative, flexible, and growth-oriented mindset
• Self-motivated with excellent time management skills and a proven ability to meet deadlines and manage multiple priorities
• Must be able to meet the physical demands of the position, including lifting up to 50 pounds and performing activities such as bending, crouching, and sitting on the ground
• Proven ability to thrive in a dynamic, fast-paced setting by maintaining patience while managing multiple priorities and deadlines
• Strong knowledge of networking fundamentals
• Exceptional analytical and problem-solving skills