Technologist, Instructional, eLearning

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Information Technology
  • Support / Help desk

Guilford Technical Community College ( GTCC ) is currently the fourth largest of NC. Community College Systems 58 institutions. On our six campuses and through our online offerings, we annually serve approximately 27,500 students, 60% of whom are students of color. We strive to offer programs that provide equitable educational outcomes for all students representing all backgrounds, including, but not limited to, ability, age, gender, race, religion, sexual orientation, and socioeconomic status. At GTCC , we are committed to cultivating a workplace culture of inclusion that welcomes, develops, supports, and empowers employees. We are looking for an exceptional person, who shares our institutional mission, vision, and values, to join the team!

The eLearning Instructional Technologist works directly with GTCC faculty and staff members to conduct all instructional technology training. As an expert in a variety of instructional tools, the Instructional Technologist works one-on-one, in small groups, and in departments to help personnel reach a mastery level in their use of instructional technology. All work created by the Instructional Technologist reflects our standards in both universal and responsive design. Working in collaboration with the Instructional Designer(s), the Instructional Technologist manages the day-to-day facilitation of the faculty training courses, faculty training database, the faculty computer lab, and a variety of online faculty resources.
Provide Instructional Technology Support

  • Coordinate the daily operation of the faculty computer lab located in the eLearning Office.

  • Report/solve technical issues. Work closely with ITS to ensure that faculty lab computers have appropriate versions of instructional software.

  • Provide timely answers to faculty technical questions via GTCCs help desk ticket system. Route tickets to appropriate personnel.

Provide Training

  • Update and maintain all faculty and staff technology training courses.

  • Provide timely feedback to faculty members who are completing training courses.

  • Conduct one-on-one, small group and large group training sessions on instructional technology for faculty and staff members.

Data Collection & Records Management

  • Maintain the faculty training database.

  • Collect and maintain accurate records from every helpdesk support interaction.

  • Collect and maintain accurate records for every training session.

Professional Development

  • Monitor developments in the field of instructional technology to remain current on innovative and effective strategies and practices.

  • Evaluate, select, and assess new instructional technology tools, strategies, and resources.

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Difficult Challenges

  • Providing technology-based solutions for students, staff, and faculty.

  • Troubleshooting technical issues during challenging times.


  • Students

  • Faculty

  • Staff

  • Information Technology

  • eLearning Director

  • Associate Vice President of Instruction

  • Senior Vice President of Instruction

Education Required
Associates degree from a regionally accredited post-secondary institution in Educational Technology, Information Systems, or related subject.
Education Preferred
Bachelors degree or higher from a regionally accredited post-secondary institution in Educational Technology, Information Systems, or related subject.
Experience Required

  • One year of work experience providing technical training.

  • One year of work experience providing help desk support.

  • Experience using a learning management system such as Moodle, Canvas, Blackboard, D2L, etc.

  • Experience using video conferencing tools like MS Teams, Zoom, Adobe Connect, etc.

Experience Preferred

  • Greater than one year of work experience providing technical training.

  • Greater than one year of work experience providing help desk support.

  • Experience in hosting webinars and online demonstrations.

  • Experience with cloud-based and content authoring software such as Adobe Captivate, SoftChalk, Camtasia, etc.

KSA Required
The Instructional Technologist shall possess an understanding of and commitment to the nature and role of the Community College, particularly its open door policy. He/she shall have demonstrated personal and professional competence for the responsibilities assigned. The Instructional Technologist must be able to:

  • Troubleshoot technical issues.

  • Multi-task projects. Ask for immediate assistance to delegate and set priorities.

  • Respect diversity and promote an inclusive, culturally responsive environment.

  • Adapt to the changing nature of the college calendar. Respond accordingly based on the demands on eLearning.

  • Demonstrate through feedback and collaboration the importance of a learner-centered environment.

  • Communicate and promote eLearning with a wide range of individuals and constituents.

  • Possess a depth and breadth of knowledge about instructional technology tools and how they may be used in online teaching and learning.

  • Maintain currency with emerging technologies that enhance online teaching and learning.

  • Establish and maintain a positive working relationship with faculty, staff, and administrators across the institution.

  • Utilize video conferencing tools, Microsoft Office applications, and Adobe products (Captivate and Adobe Reader) to meet faculty training and support needs.

  • Utilize Learning Management Systems (specifically Moodle and Canvas), interactive web and media-based technologies, and multimedia authoring software.

  • Test and learn new technologies quickly and autonomously.

  • Demonstrate the ability to prioritize multiple requests for services and support from a variety of sources.

  • Effectively communicate verbally (one-on-one, in email, through webinars, and in group meetings or presentations) and in writing (in e-mail and through reports) and incorporating good listening skills.

  • Use time management and organizational skills to meet deadlines while paying attention to details.

  • Demonstrate and model the Colleges employability skills: adaptability, communication, information processing, problem solving, responsibility, and teamwork

  • Perform other duties as assigned by supervisor.

KSA Preferred Department/Job Specific Requirements
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

  • Ethics

  • Safety/Shooter on Campus

  • Personal Information Protection Training ( PIP )

  • Anti-Discrimination/Harassment & Title IX

  • Other training may be required as determined applicable.

Physical Demands
Physical Activity: Primarily sitting
Environmental Hazard(s): Lifting: <=20lbs.
Posting Type Staff