Technology Assistant

JOB GOAL (PURPOSE/OBJECTIVE): Provide support of the school’s technology program and equipment and assist all users of technology. The technology assistant is the first­level position for the technology department.

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED):

• Sufficient formal and/or informal training to provide the ability to perform duties as listed below.

• Technical expertise using and maintaining the current and incoming district equipment and systems.

• Excellent customer service relation skills.

• Highly effective communication, listening, collaboration, and interpersonal skills

• ELS­PARA License

• Must have the ability to travel to/from various locations in the district as needed

PERFORMANCE RESPONSIBILITIES:

• Assists school employees and students in all technology­related troubleshooting.

• Basic data update to the inventory database and fulfillment of work orders.

• Deployment of computer images and basic software update/installs and troubleshooting.

• Routine maintenance and support of staff and student devices.

• Manage repair workflow from building to district office

• Other duties as assigned by supervisor

CORE COMPETENCIES

• Highly ethical and able to maintain confidentiality.

• Demonstrates professional conduct at all times.

• Committed to continuous improvement and data based decision­making.

• Displays quality work through accuracy and attention to detail.

• Effective written, verbal, and technology based communication skills.

• Works effectively and productively as a member of a team.

• Exhibits a service orientation.

• Demonstrates technology skills as required by job responsibilities.

• Excellent attendance and punctuality.

Physical Activity Requirements

• Routine physical activity associated with normal school environment.

• While performing the duties of this job, the employee is regularly required to speak and hear to exchange information.

• The employee is frequently required to stand and walk. The employee is occasionally required to sit; climb and balance; bend at the waist, stoop, kneel, and perform work which involves occasional lifting, pushing and or pulling of objects up to 20 lbs.

• Specific vision abilities required by this job include close visual acuity, preparing and analyzing data, viewing computer, extensive reading.