Technology Coordinator/Desktop Support

Notre Dame Academy is a Marist Catholic and International Baccalaureate World School serving students in grade pre-k through high school and located in Duluth, Georgia.

The role of the Technology Coordinator/Desktop Support is to support faculty, staff and students across two campuses by monitoring, maintaining and improving network hardware, server resources, systems and key processes as a member of the Technology team. Reports to Director of Technology. This is a full-time 12 month position.

Responsibilities include but are not limited to:

  • Able to use multiple problem-solving techniques such as, root-cause analysis, brainstorming and prioritization

  • Develop technology solutions by researching and recommending available programs and equipment

  • Assist with establishing standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard informational resources

  • Assist Director of Technology and act as the technical resource for third party vendors when required

  • Assist in maintaining and developing directory services and automation of enterprise systems

  • Assist with writing training, process and ticket documentation (procedures) and train end-users

  • Maintain practical and strategic oversight of a variety of database products, such as PowerSchool; provide on-the-ground coordination of school-wide data team, consisting of representatives from Registrar’s Office, Business Office, Advancement Office and Admissions Office

  • Follow-up with the IT resources regarding escalated Service Desk tickets and means of resolution

Technical Responsibilities:

  • Manage all technology resources on two campuses including: trouble shoot and repair, network switches (Meraki), routers (Meraki), access points, servers, VMare, storage, print servers, printers & copiers, VPN, Cloud Services, firewalls (iBoss), phone systems (NEC), apple laptops, desktops and iPads

  • Knowledge of Firewalls including VPN installation, configuration and troubleshooting

  • Routine firewall & security reviews, internal and external scans and security audits of all infrastructure systems

  • Installation and troubleshooting of desktop/laptop client applications including: Google G-Suite, MS Office 365, Apple and iLife for faculty, staff and student devices

  • Manage Apple MacBooks, iMacs, iPads, create, change and manage user accounts

  • Manage JAMF Pro and infrastructure including maintenance, updates, compose, build, deploy and support OS and OS software images, maintain self service

  • Manage performance of all network systems and devices, performs upgrades for servers and network devices, maintains inventory

  • Uses ITIL V3 best practices

Requirements

Qualifications:

The ideal candidate will have:

  • 4 year degree in Computer Science, Computer Engineering or equivalent work experience or Associate degree and equivalent work experience

  • 3 or more years of strong networking experience with routers, security appliances and layer 2 and 3 switches; scripting and database management experience

  • 3 or more years of experience with servers and server hardware

  • Experience with mobile device management, firewalls, JAMF Pro and iBoss a plus

To Apply: Submit cover letter, resume, references and salary requirements to: Debi Doverspike, Human Resources Manager at employment@ndacademy.org. For more information go to: www.ndacademy.org/our-story/employment. 

Position Posting Date: 10/31/2019

SUMMARY

Organization: Notre Dame Academy
Location:
Georgia
Job Category:
Coordinator
Areas of Responsibility:
Support / Help desk
Job Level:
Mid-level position
Job Sector:
Information Technology