Technology Facilitator

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
  • Information Technology
Job Status
Areas of Responsibility
  • Instructional Technology
  • Support / Help desk

Company Description
Founded in Chicago in 1876, Sacred Heart Schools at Sheridan Road (Hardey Preparatory for Boys and Academy of the Sacred Heart for Girls) are independent, Catholic, single-sex elementary schools committed to academic excellence within the context of a Christian, faith-based community. The educational mission is deeply rooted in the 200-year tradition of the Society of the Sacred Heart and shared with the Network of Sacred Heart Schools located in 30 countries, including 22 schools in the United States. The essence of this tradition is the total development of each child: spiritual, intellectual, social, emotional and physical. Our girls and boys are taught in single-sex classrooms, but follow a similar curriculum and share in many activities. With a total enrollment of approximately 700 students, the schools are organized into three academic divisions each led by a division head.
Job Description
Position Overview

The role of the Technology Facilitator provides comprehensive student/faculty user support while also guiding the redesign and support for technology integration in the Library Media Center. This position works closely with members of the Technology Office and Library to provide support to users of the various systems, apps/software and hardware. Additionally, this individual will also provide support for the maintenance and upgrade of technology.

Essential Job Functions:

• Provides technical assistance and support for student user technology hardware, software and network connectivity issues.

• Provides school wide support for technology set up requests for various school events.

• Assist with the annual hardware replacement, redistribution and the technology upgrade program.

• Assist with the reorganization/redesign of the Library Media Center to create a 21st century learning space.

General Duties:

Provides student end user technical support
Maintains a student help desk for the 1:1 device initiative (grades 5-8).
Responds to student end user requests for technical assistance and repairs for Chromebooks and iPads.
Provides one-on-one instruction and answering “how-to” questions on the use of operating system and supported general-use productivity applications i.e., Google Apps, Apple Apps etc.
Works with internal and external sources for technical assistance related to user problem resolution.
Responds to user requests for assistance with various learning tools

Monitors the Canvas help ticketing system for requests for assistance.
Updates the Canvas help ticketing system with actions taken for problem resolution.
Responds to requests for assistance with
Tracks user issues to determine whether further training is needed or to provide feedback on learning tool issues.
Provides technical support for various school events.

Set up of projectors, laptops, speakers etc for various school events.
May require working occasional evening and/or weekend hours.
Works closely with other members of the Technology team on:

Hardware maintenance, redistribution, replacement and upgrade program.
Updating/maintaining the technology inventory database.
Maintains an awareness of new technology products, trends and advances

As needed conducts in-service sessions for students, faculty and staff instruction on technical tools.
Reviews, evaluates and recommends technology purchases that are in line with technology budget.
Assist with redeveloping/redesigning the Library Media Center to create a 21st century learning space.

Maintain various library databases.
Assist with Follett Destiny Library Manager system.
Fulfills other responsibilities as assigned by the Director of Technology.

• Bachelors of Science Degree in Information Sciences and/or related field.

• Experience in a level 1 help desk environment.

• Various system experience including Microsoft Windows, Google Chrome OS, Mac OS/iOS and printers.

• Excellent communication skills

• Maintains a patient, professional demeanor, even under stressful situations and/or when working with upset or challenging users.

• Ability to work well in a team based environment

• Strong organizational and follow through skills

• Ability to lift and move equipment i.e., device carts, projectors, printers, speakers etc.

• May be required to work an occasional evening or weekend to provide user technology support.

Preferred Skills:

• Knowledge of a learning management system such as Canvas.

• Management of digital books and/or a plus.

• Experience with Google Apps for Education or Apple apps a plus.

• Experience with updating/maintaining databases.

Additional Information
Please submit your resume and cover letter no later than July 30, 2015.

We are an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, national origin, physical or mental disability or handicap, veteran status, marital status or any other classification protected by law.