Technology Operations Manager

Job Description:

Under the general direction of the Deputy Chief Information Officer, the Technology Operations Manager provides leadership, planning, and operational oversight for enterprise technology infrastructure and cloud-based services that support the University's academic and administrative mission. The incumbent manages a team responsible for Microsoft 365, Google Workspace, OnBase Enterprise Content Management, systems administration, and related technology operations to ensure reliable, secure, and customer-focused IT services. The Technology Operations Manager leads operational initiatives, service improvements, infrastructure projects, and vendor relationships while fostering collaboration across Information Technology Services and campus stakeholders. This position is responsible for maintaining the availability, security, and continuous improvement of enterprise technology services through effective staff leadership, operational planning, and sound technology management practices.

Job Responsibilites:

• Manage the day-to-day operations of Technology Operations, ensuring reliable enterprise IT infrastructure and technology services that support the University's academic, administrative, and business functions.
• Provide leadership, direction, and supervision to Technology Operations staff responsible for cloud services, enterprise collaboration platforms, systems administration, identity management, and related technology services.
• Establish operational priorities, assign work, monitor staff performance, evaluate service outcomes, and ensure departmental objectives and service expectations are met.
• Oversee daily technology operations, including incident response, system maintenance, service restoration, and operational support to ensure the availability, reliability, security, and continuity of enterprise technology services.
• Manage the operational delivery of enterprise collaboration and cloud services, including Microsoft 365, Google Workspace, Exchange Online, Microsoft Teams, SharePoint, OneDrive, and related platforms.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, AND four (4) years of responsible experience as a Computer Support Analyst or in a related field. A comparable amount of training, education, or experience may be substituted for the minimum requirements.

Required Qualifications:

• Collaborative and consultative leader who builds strong relationships with diverse teams and promotes inclusive excellence.
• Fosters open communication, trust, transparency, fairness, and effective conflict resolution.
• Demonstrates integrity, adaptability, professionalism, and a strong commitment to teamwork.
• Strong problem-solving skills focused on service improvement and customer satisfaction. Builds effective relationships with internal and external stakeholders, including vendors.