Technology Operations Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

Position Information

Title Details

University Code


University Title

IT Analyst 2

University Job Family

Information Technology

ORP Eligible


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Retirement Plans

Posting Details

Recruitment Pool

All Applicants

Recruitment Type

Single Title

Scope of Search


Working Title

Technology Operations Specialist

Position Number


Position Type


Job Status


FLSA Indicator


Employee Group

University Employee


Technology Services/Training

Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The School of Business is looking to hire a Technology Operations Specialist who will be responsible for assisting end-users, installing software, troubleshooting, and mitigating technology problems in both classrooms and offices. This position will assist in school technology projects – including but not limited to asset management, semester surplus, and office & classroom technology upgrades. It will be responsible for monitoring technology equipment within the School of Business and proactively perform periodic preventive maintenance. The position will be counted on for being a liaison on University Committees to enhance and promote the use of various technologies and will work closely with the Help Desk Manager and Educational Technology Specialist.

Minimum Hiring Standards

  • Bachelor’s degree in computer science or related discipline or equivalent work experience.

  • Proficient in troubleshooting, maintaining, upgrading and repairing hardware/software

  • Advanced knowledge of various platforms and software iOS, macOS, Microsoft suite of products (Windows, Office, etc), Android, Linux

  • Diverse understanding of both PCs and Apple devices

  • Keen understanding of enterprise PC and Mac desktop standards, security and administration

  • Exemplary customer service skills to provide faculty, staff, and students with friendly, prompt assistance

  • Demonstrated ability to translate complex information in a professional manner so that it is understandable to computer users at all levels

  • Desire to work as a part of a close-knit team

  • Remain flexible in a busy, diverse and sometimes fast-paced environment

  • Experience with KACE Systems Management Appliance

  • Familiarity with Active Directory

  • Experience completing most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management

  • Must be able to provide excellent written and verbal communication skills in a clear, concise, and organized manner to a variety of audiences (management, peers, and users) as well as the ability to write documentation

  • Able to work in a high stress, fast-paced situations, and multi-task on occasion

  • Able to lift and carry 50 pounds without assistance

  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a faculty member at VCU.

Preferred Hiring Standards

  • Experience working in a higher education environment

  • CompTIA A+ certification

  • Advanced degree in information systems or a related discipline and 3 years of professional experience

Required Licenses/ Certifications


Anticipated Hiring Range

$35,000 - $40,000

Application Process/Additional Information



Monroe Park Campus


40hrs/wk 9a-8p

Normal Work Days/Hours

Mon-Thurs occasional shift in hours for events

Job Open Date


Posting will close on or before


Open Until Filled


Job Category


Is this a restricted position?


Is this position eligible to participate in alternative work arrangements?


Sensitive Position


Resource Critical


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