Position Information

Title Details

University Code

24112

University Title

IT Analyst 2

University Job Family

Information Technology

ORP Eligible

No

For more information on ORP, visit:

Retirement Plans

Posting Details

Recruitment Pool

All Applicants

Recruitment Type

Single Title

Scope of Search

Internal

Working Title

Technology Operations Specialist

Position Number

588040

Position Type

Staff

Job Status

Full-Time

FLSA Indicator

Non-Exempt

Employee Group

University Employee

Department

Technology Services/Training

Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The School of Business is looking to hire a Technology Operations Specialist who will be responsible for assisting end-users, installing software, troubleshooting, and mitigating technology problems in both classrooms and offices. This position will assist in school technology projects – including but not limited to asset management, semester surplus, and office & classroom technology upgrades. It will be responsible for monitoring technology equipment within the School of Business and proactively perform periodic preventive maintenance. The position will be counted on for being a liaison on University Committees to enhance and promote the use of various technologies and will work closely with the Help Desk Manager and Educational Technology Specialist.

Minimum Hiring Standards

  • Bachelor’s degree in computer science or related discipline or equivalent work experience.

  • Proficient in troubleshooting, maintaining, upgrading and repairing hardware/software

  • Advanced knowledge of various platforms and software iOS, macOS, Microsoft suite of products (Windows, Office, etc), Android, Linux

  • Diverse understanding of both PCs and Apple devices

  • Keen understanding of enterprise PC and Mac desktop standards, security and administration

  • Exemplary customer service skills to provide faculty, staff, and students with friendly, prompt assistance

  • Demonstrated ability to translate complex information in a professional manner so that it is understandable to computer users at all levels

  • Desire to work as a part of a close-knit team

  • Remain flexible in a busy, diverse and sometimes fast-paced environment

  • Experience with KACE Systems Management Appliance

  • Familiarity with Active Directory

  • Experience completing most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management

  • Must be able to provide excellent written and verbal communication skills in a clear, concise, and organized manner to a variety of audiences (management, peers, and users) as well as the ability to write documentation

  • Able to work in a high stress, fast-paced situations, and multi-task on occasion

  • Able to lift and carry 50 pounds without assistance

  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a faculty member at VCU.

Preferred Hiring Standards

  • Experience working in a higher education environment

  • CompTIA A+ certification

  • Advanced degree in information systems or a related discipline and 3 years of professional experience

Required Licenses/ Certifications

 

Anticipated Hiring Range

$35,000 - $40,000

Application Process/Additional Information

 

Campus

Monroe Park Campus

Hours/Week

40hrs/wk 9a-8p

Normal Work Days/Hours

Mon-Thurs occasional shift in hours for events

Job Open Date

09/05/2019

Posting will close on or before

09/19/2019

Open Until Filled

No

Job Category

 

Is this a restricted position?

No

Is this position eligible to participate in alternative work arrangements?

Yes

Sensitive Position

No

Resource Critical

Yes

Quick Link

http://www.vcujobs.com/postings/93214

SUMMARY

Location:
Virginia
Job Category:
Specialist / Associate
Areas of Responsibility:
Systems / Operations
Job Level:
Entry-level position
Job Sector:
Systems / Operations