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Technology Specialist

Princeton University, NJ
Job Level
Entry-level position
Post Date
05/11/2019
Job Category
Specialist / Associate
Sector
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology
Link to Job Posting

Job ID: 2019-10339
Type: Full-Time
# of Openings: 1
Category: Information Technology

Princeton University

Overview

Princeton University’s Office of Information Technology is seeking a Technology Specialist 1 to join its Hardware Support team. As a member of Hardware Support, the technology specialist applies basic hardware and software skills and knowledge to provide a variety of hardware support services. The technology specialist also partners with Software Support colleagues to resolve computing issues presented by students, faculty and staff, as well as works on special projects that may require overtime work. 

Serving a community of nearly 8,000 students and more than 6,600 employees and a growing campus, the working environment in Hardware Support is busy and fast-paced. A successful candidate is able to multi-task and possesses effective communication skills.

Responsibilities

  • Assists senior technicians troubleshoot the more complex network-related outages

  • Assists the networking operations group deploy network closet electronics

  • Installs and maintains closed-circuit television (CCTV) systems and simple home camera systems with DVR capabilities

  • Installs maintenance kits and troubleshoots printer issues

  • Assists software support technicians troubleshoot and resolve customer computer issues

  • Works independently and as a member of teams to provide network switch upgrades, computer migrations, and cable pulling

  • Provides excellent customer service and communicates technical
    information to customers having varying levels of technical ability

  • Provides off-hours troubleshooting and maintenance tasks, as needed

  • Completes daily administration tasks, such as updating and closing service tickets and completing timesheets

Qualifications

  • A minimum of 2 years of experience providing technical hardware support services

  • Current hardware and software computer knowledge

  • Understanding of printers and imaging technology

  • Ability to communicate technical information to technical and non-technical customers

  • Commitment to professional, courteous customer service

  • Valid driver's license

  • Ability to lift 25 to 50 pounds

  • Willingness to continuously work toward the mastery of new skills and technologies to meet the changing support needs of the campus community

Preferred Qualifications

  • A+ certification

  • Network+ certification

  • PDI certification, or similar printer certifications

  • Experience with both PC (windows-based) and Mac computers

Education

High school diploma, or equivalent

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW 

PI109867028

Internal Number: 109867028