Technology Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Technology
Job Status
Areas of Responsibility
  • Information Technology
Position Information
Posting Number 20100794
Job Title Technology Specialist
Working Title  
Position Type Staff
Posting Text
Job Summary/Basic Function

The Technology Specialist will join a dynamic Technology User Services team in providing excellent technology services to a diverse and multicultural population of students, faculty and staff of the University.

The Technology Specialist will provide support by phone, e-mail and in person; will open and close service requests electronically; trouble shoot user technology accounts; manage technology inventory; and train student Help Desk technology assistants. In addition he/she will install, maintain and repair computer hardware and software and other technologies in computer labs, classrooms and faculty/staff offices. He/she will provide classroom, computer lab and audio/visual support. The successful candidate must be committed to fostering a welcoming environment for a diverse population of students, faculty, and staff.

Minimum Qualifications
  • Associate’s degree in Information Technology or related field or relevant years’ experience

  • 1 – 2 years of experience in the installation and maintenance of end user systems 

  • Strong organizational skills and attention to detail

  • Excellent customer service skills, strong interpersonal skills and the ability to build strong working relationships with a diverse audience of faculty, staff and students

  • Experience supporting Microsoft Windows and Apple platforms 

  • Knowledge of techniques used in the installation, testing, and troubleshooting of Windows and Apple workstations, network printers, wired and wireless network connectivity, Microsoft Office and similar business productivity software

  • Ability to multi-task and prioritize requests in a fast paced working environment

Preferred Qualifications
  • 3 or more years of demonstrated hands-on IT experience

  • Experience supporting Microsoft Office 365

  • Knowledge of Windows Servers operating systems 

  • Knowledge of Microsoft Exchange account management

Physical Demands
  • Moving and installation of computer equipment up to 30 pounds.
Work Hours
  • Some evenings and weekends required

Posting Detail Information
Posting Date 06/25/2019
Closing Date  
Open Until Filled Yes
Special Instructions to Applicants
  • An offer of employment is contingent upon successful completion of a background screening.

  • Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

  • Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.