Technology Specialist

The Technology Specialist, as a member of the Technology Department, will support the school’s administrative and instructional staff as well as the student population.
Essential Job Functions:
●    Respond to help desk requests via ticketing system
●    Ability to remain calm and supportive with users in the midst of a technology "crisis"
●    Ability to work with individuals with a range of technological expertise in a courteous and professional manner
●    Install, configure, and maintain software, hardware, and related peripherals
●    Troubleshoot and resolve hardware, software, printing, phone, and A/V problems    
●    Provides tier 1 level support for Mac OS X and Windows client software and related programs
●    iPad deployment and support
●    Maintain software inventory and licensing compliance
●    Maintain hardware asset inventory
●    Maintain inventory for toner and peripherals
●    Electronic Whiteboard and Projector hardware/software support
●    Provide AV support for school functions as needed
●    Other projects/tasks assigned by Director of Technology

Qualifications:
Educational:
Minimum 2-3 years experience supporting and troubleshooting a mixed platform environment. ACMT Certification preferred (not required) Microsoft Windows Server 20012, Active Directory, Microsoft Windows 7, Cisco switches, Hyper-V, Google Apps for Education, Cisco Meraki, Education Edge and Raiser’s Edge, Networking, and A/V experience a plus.

Environment:
•    Office environment
•    Constant interruptions.

Physical Demands:
•    Sitting for extended period of time.
•    Operate office equipment.
•    Read handwritten documents and other records or reports.
•    Ability to lift up to 30lbs.
•    Dexterity of hands and fingers to operate a computer keyboard
•    Hearing and speaking to exchange information in person or on the telephone.
•    Seeing to read a variety of materials.
•    Reaching overhead, above the shoulders and horizontally to retrieve and pull cables as needed.
•    Bending at the waist, kneeling or crouching to install, troubleshoot or remove computers and other peripherals.

Working Relationships:
•    Ability to maintain confidential and positive working relationships with administrators, faculty, staff, parents, students, school and community organizations, vendors, and the general public.