Technology Support

The Technology Support position works to ensure that St. Peter’s Episcopal School teachers, students, administration, and staff are provided timely, accurate, and appropriate support in mission-­critical information and technology. This includes support related to computer systems and other communication systems, software, and hardware. 

RESPONSIBILITIES 

• Provide timely critical support in urgent situations that might arise.

• Assist users in finding solutions to a variety of changing needs. 

• Provide in-­classroom support to teachers, as well as group training sessions.

• Provide one-on-one end-­user training.

• Troubleshoot and solve problems related to desktop computers, laptops, tablets, and A/V equipment (projector/sound systems, Apple TV, Promethean, etc)

• Provide support to faculty, students, administration, parents, and staff via phone, email, or in person.

• Experience with Pixio and Document cameras and knowledge of set up for live streaming of classrooms, if needed for distance learning or assigned by head of school.

QUALIFICATIONS

•  High School Diploma and one to three years of directly related work experience. Experience and training in a network environment and knowledge of network protocol preferred.

• General knowledge of Mac OS X, Google Workspace, and Windows PC devices for troubleshooting.

• General knowledge of A/V equipment for troubleshooting.

• Basic understanding of JAMF/BARK/Apple Remote Desktop.

• Must be a creative problem solver. 

• Must be team-oriented.

• Committed to regular professional development to maintain skills.

• Good verbal and written communication skills.

• Exceptional customer service delivery.

• Good interpersonal skills.

• Ability to work independently.