Technology Support Assistant

Job Level
Entry-level position
Job Category
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Location: 21st street Campus
Hours: 8:00 AM – 1:30 PM Mon – Fri (except for the weeks between March 29 and April 9)

Duties and Responsibilities include:

  • Assisting in the day-to-day operation of the Crossroads Information Services Department

  • Working under the direction of other Crossroads Information Services Team members.

  • Troubleshooting Apple and Windows workstations for students and staff.

  • Troubleshooting network connections for students and staff.

  • Troubleshooting printer and scanner issues including replacing toner as needed.

  • Assisting with the deployment and tracking of equipment.

  • Moving and setting up workstations as needed (some crawling under desks, lifting, and climbing of stairs is required)

  • Setting up audio visual equipment and supporting users as needed.

  • Working on different campuses as required.

  • Other duties as assigned.

Qualifications and Skills include:

  • Knowledge of Windows and Apple Computers.

  • Familiarity with Microsoft Office and other educational software products.

  • Patience working with children and young adults.

  • Good communication skills with adults and children ages 5-18

  • Following directions.

  • Working as part of a team.

  • Meeting deadlines.

Physical requirements:

  • Must be able to climb stairs and lift or carry up to 40 pounds

  • Must be able to crawl under desks and work in small spaces

  • Must be able to type and use a computer keyboard

Other Requirements:

  • Must meet Crossroads’ employment eligibility requirements, including fingerprinting, TB testing and weekly Covid testing if required

One of Crossroads School’s founding commitments is to developing a socially, economically and racially diverse student body. We are equally committed to a supporting a vibrant and diverse workforce. Crossroads is proud to be an Equal Employment Opportunity and Affirmative Action employer; we do not discriminate in employment on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age or sexual orientation. People of color, women and individuals with disabilities are encouraged to apply.

How to Apply

To be considered one must apply through our employment website at click on the apply link in the job and upload your resume