Technology Support Coordinator
Hiring Salary Range
$21.89 - $28.46/per hour DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Work Calendar
12 Months
Benefits Summary
Our employees are our most valuable asset; that’s why at Maricopa County Community College District (MCCCD) we are committed to providing a comprehensive benefits package to meet the needs of you and your family. Being a member of the Maricopa community you are able to participate in a wide range of benefits that gives you flexibility and choice including medical, dental, vision, life, disability, tuition waivers and exemptions for you and your dependents, and retirement.
Whether you’re teaching, working, or learning - find your purpose. Join our community and make a difference.
Learn more about our generous and competitive benefits package.
Job Summary
Provides direct technical support and coordination of specialized technical and advanced user support for equipment, networks, systems, telecommunications and/or technology security. Serves as lead worker, assigning and monitoring the work of others, provides oversight of temporary and student workers; trains and mentors less experienced staff, as assigned. Responds to requests for technical assistance and resolves complaints. Designs and formats complex documents; composes basic original documents, correspondence and presentations. Adheres to and ensures compliance with applicable policies and procedures. Assists in the preparation of budgets.
Essential Functions
45% - Serves as lead worker, assigning and monitoring work of others, as assigned
10% - Provides oversight of student workers; trains and mentors less experienced staff, as assigned
10% - Responds to requests for technical assistance and resolves complaints
5% - Designs and formats complex documents; composes basic original documents, correspondence and presentations
5% - Prepares procedural documentation such as user manuals, draft policies and procedures
5% - Designs and maintains file and record-keeping systems
5% - Organizes and/or maintains records and logs according to established procedures
5% - Keeps assigned tools and/or equipment in clean and safe working condition
5% - Assists in the preparation of budgets
5% - Performs other duties as assigned
Adheres to applicable policies and procedures
Minimum Qualifications
Bachelor’s Degree from a regionally accredited institution in Information Technology and one year of technical experience in area directly related to assignment. Some assignments may require additional technical training and/or vendor/technical certifications.
OR
An equivalent combination of the conferred degree and directly related full-time experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, may be considered: Five (5) years of experience providing IT/AV technical and customer support, in person or over the phone in an educational environment
Desired Qualifications
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Bachelor’s degree in Information Technology related field or five (5) years of experience providing IT/AV technical and customer support, in person or over the phone in an educational environment.
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Two (2) years of experience with Microsoft SCCM imaging and applications deployment including Windows client support.
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Two (2) years of experience in supporting classroom technologies, conference rooms and special events.
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Two (2) years of experience in coordinating large IT deployment projects.
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Two (2) years of experience in networking support.
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One (1) year of experience in supporting health care IP based devices or simulation systems.
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One (1) year of experience in coordination, overseeing, training and coaching staff and clients in IT environment.
Special Working Conditions
Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
Travel to campus during interview/selection process will be at candidate’s own expense
Will be required to travel and/or work at all GWC locations
May require prolonged periods of viewing a computer screen
Climbing stairs and/or ladders to reach assigned areas along with working at heights.
May be required to lift or carry up to 25 lbs
How to Apply
Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.
Applications without a cover letter or do not include detailed employment history information will be incomplete and will not be considered.
Please ensure your resume and cover letter provide the following items:
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Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
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Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.
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Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before February 8, 2019 to be considered.
EEO Information
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.