Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Position Announcement

Schools of the Sacred Heart San Francisco is seeking excellent candidates for a Technology Support Specialist.

Job Description

The Technology Support Specialist is responsible for helping ensure a user-centered, efficient, coordinated, responsive, and modern approach to serving the technology needs of over 1300 faculty, staff and students. We seek a highly personable, collaborative, well organized, Mac OS/iOS skills enthusiast who will be superb working with students and faculty. This is considered an entry-level full-time professional position. The Technology Support Specialist works within a collaborative department of roughly 12 technical and academic support staff and faculty. Much of this work will include supporting the school’s 1:1 Apple device program in grades 4-12 (currently iPads); assisting - and often leading the various steps from processing new devices to dissemination to end-users. The Technology Support Specialist assists – where appropriate – with the day to day functioning of the technology support department and with the implementation of technology related programs that further the growth of the school program.

See the complete job posting, Technology Support Specialist, for a full description.

***Note: This position will be initially located at Stuart Hall High School at the Pine/Octavia campus, providing the majority of support services at that location. However, additional work may be expected at the Broadway/Fillmore campus as well as virtual support throughout all four schools.

Responsibilities include:

Setup, distribute and support new hardware, software and network services, including iPads, laptops, desktops, client peripherals, and classroom multimedia systems, including printers and audio-visual projection/display systems
Support overall help desk support system of work-orders, phone, email, and face-to-face work, including providing direct support to end users
Troubleshoot, diagnose, and repair when possible software and hardware issues
Facilitate repairs with 3rd party vendors
Facilitate work with student volunteers and student employees engaged in providing support
Maintain equipment checkout system, including loaner equipment, cameras, audio systems, and other peripherals
Contribute to virtual support resources for end users, such as FAQs and instructions for common support requests
Document installation and configuration procedures
Support users with a host of equipment, peripherals, software and iOS apps
Support users with Google Apps for Education and other network services
Help maintain databases of hardware inventory, hardware maintenance and software installation
Support teacher and student implementation of technology projects both in and out of class when appropriate
Providing multimedia set-up for special events
Assist in arranging for donation, sale or recycling of older hardware
Assist in network connection problems
Assist w/ training of faculty laptop and student iPad program including:
Troubleshooting / diagnosing software and hardware issues including Mac OS, Apple iOS and other systems in use
Assisting with faculty and staff professional development
Assist with formal and informal training of student knowledge and use of digital tools
Attend regular technology department meetings
Maintain currency through constant reading and research, and attend conferences, workshops, and classes when appropriate
Maintain professional contacts with other schools and organizations
Support technology services in general including new projects as needs arise

School Profile

At Convent & Stuart Hall, we are committed to developing resilient, resourceful and engaged thinkers who are equipped to thrive in an evolving world. Our rigorous K-12 educational model is a dynamic blend of single-sex classes within a co-ed environment, supported by small-school class sizes with resources reflective of a large school. We deliver an interactive learning experience, curated by faculty highly regarded in their academic fields, so that students graduate with confidence in what they know, how they think and who they are. Our community is part of an international network of Sacred Heart schools, where students and adults embrace the catholic charism of our Sacred Heart founders, which is spiritually inclusive and global in nature.

The school is organized into four academic divisions, each led by a Head and sharing resources and a central administration, all of which is under the direction of the President.

How to Apply

Applicants should respond before July 17 by submitting a cover letter, and resume via email to: Howard Levin, Director of Educational Innovation,