Technology Support Specialist
Technology Support Specialist Non-Exempt 1.0 FTE
Bertschi School educates children to become compassionate, confident and creative learners in a global community.
Our Values
Our community values integrity, inclusiveness, respect, diversity and a commitment to sustainability.
Our Approach
Our teachers inspire academic excellence and individual success
Our curriculum fosters intellectual curiosity and emotional maturity
Our school encourages social responsibility and collaborative problem solving
Our community supports and celebrates the unique gifts of every child
Our Diversity Statement
Bertschi School is committed to honoring the unique contributions to our society by people of all ethnic, economic, religious, and racial backgrounds, physical abilities, learning styles, and sexual orientation. Weareactivelycommittedtoincreasingthediversityinourschoolcommunityto reflect the world in which we live.
Our School
Bertschi School, founded in 1975, is a Washington State approved elementary school. We are a member of the National Association of Independent Schools (NAIS), the Northwest Association of Independent Schools (NWAIS) and accredited by the Northwest Association of Accredited Schools (NWAC). The school serves children from pre-kindergarten through grade five. Bertschi School is an exciting environment for professionals who like to be part of a dynamic team of professionals and who thrive on the challenges and rewards of working with an active community. The staff enjoys a salary and benefit package in line with other independent private schools in the Northwest.
General Summary
The primary role of the Technology Support Specialist is to provide technical support for faculty, administrative staff, and students. The Technology Support Specialist maintains classroom hardware and software, provides user access to network services, and provides technology related administrative assistance. End-user support is a vital role in the function of the school and involves many areas of responsibility. The Technology Support Specialist reports to the Technology Director.
Work Hours: Full Time, Monday through Friday, 7:30 am to 4:00 pm with occasional evening work. Areas of Responsibility: Duties will include but not be limited to the following:
END-USER SUPPORT – FACULTY/STAFF AND STUDENTS
Provide tech assistance and support to all faculty, support staff, and administrative staff.
Provide technical assistance to technology integration specialist regarding computer lab, hardware and software, student access to files, and all other related technology issues.
Provide training for faculty and staff in use of network, server access, and general workstation and printer use. Provide how-to documents to faculty/staff for quick reference to frequently asked questions.
With the technology director and technology integration specialist, assist users in evaluating technology needs and planning for future projects.
Assist librarian and technology integration specialist with specialized networked software for library catalogue, reference software, online mathematics, typing, and assessment tools.
WORKSTATION AND EQUIPMENT SUPPORT
Set up and maintain all workstation hardware in classrooms, computer lab, faculty areas, and administrative offices. Perform annual cleaning and upgrades of equipment.
Install and update system level software, user applications, virus protection software, and utilities to maintain the stability, performance, and integrity of all workstations.
Comply with all software licensing restrictions and equipment licensing requirements.
Maintain all printers and keep stock of printer consumables.
Maintain AV equipment including electronic white boards, projectors, document cameras, digital photo and video cameras, sound equipment, and other related hardware.
Maintain warranty, purchase, and inventory records and support documentation.
Track and prioritize all support requests in ZenDesk system.
NETWORK SYSTEMS
Provide user-level network services including assigning accounts and passwords, setting permissions, and assisting faculty/staff and students (users) with network access and use of network-based applications.
Set up and maintain student file server to support student logins, application and file management. Document setup and maintain login and password records.
Assist the technology director with server and network hardware and software upgrades and maintenance including wireless networking equipment.
Assist the technology director as needed to maintain a secure network.
OTHER DUTIES
Assist the technology director with determining need, evaluating, and purchasing equipment and software at most competitive prices. Assist with planning upgrades and replacements for budgeting purposes.
Set up and operate technology equipment for meetings, school functions, or class related activities, including some evening meetings and events.
Be an active member of the technology committee.
Support technology purchasing with budget tracking and reporting.
Pursue professional development through technology related classes, seminars, conferences, and publications. Follow industry trends to maintain flexibility in network and platform changes.
Attend regular staff and other meetings as requested.
Perform other duties as requested by the technology director or school head.
SKILLS AND COMPETENCIES
A Bachelor’s degree in computer science, technology, or a related field.
Three years experience in technology support, preferably in a school setting.
Broad experience with Apple computer products with current experience with Mac OS X, Mac OS X Server, and iOS devices and apps. High-level experience and depth of knowledge of Apple client software deployment and licensing.
Expertise in MS Office suite, Adobe CS software, Windows, and SMART Board applications.
Ability to learn, implement, and support new software.
Proficiency in Filemaker Pro, Deploy Studio, Munki, ZenDesk, and GAFE a plus.
Excellent problem-solving skills and an ability to manage multiple concurrent projects.
Strong interpersonal, verbal, and communication skills with an ability to work well under pressure.
Comfortable working with children in classroom settings and occasionally one-on-one.
Ability to keep information secure and in the strictest of confidence.
Visit our web site at: www.bertschi.org. No phone calls will be accepted. Interested candidates are invited to send or e-mail a resume including references to:
Bertschi School Technology Support Specialist Search 2227 10th Ave. East
Seattle, WA 98102 employment@bertschi.org
Bertschi School is an equal opportunity employer seeking a more culturally diverse workplace. Bertschi School does not discriminate on the basis of race, color, creed, national or ethnic origin, socio-economic status, gender identity, sexual orientation or disability.