Technology Support Specialist

Princeton Day School has an immediate opening for a full-time, 12-month non-exempt Technology Support Specialist.  This is a great opportunity for the right candidate who can multi-task, work in a collaborative fast-paced environment while also working independently and being self-motivated.  The successful candidate will join a talented technology team working for a community that fosters growth and learning. 

The Technology Support Specialist (TSS) is responsible for providing excellent service to our community. This is achieved by supporting the needs of faculty, staff and students in their use of computers, iPads, classroom and office technology, audio-visual/multimedia, and other technologies. This person will help plan and implement technology in a manner that minimizes difficulty. In addition, the TSS will effectively troubleshoot, resolve and document problems that do arise.

The role may also involve managing projects, planning, working with data and information systems, and managing devices and resources. The Technology Support Specialist may serve as IT lead and/or project manager as well. As one member of a professional team, the TSS is not alone in managing the responsibilities of the role.

ESSENTIAL GENERAL DUTIES AND RESPONSIBILITIES

• Assist staff, faculty and students with support of computers, printers, laptops, tablets, smart phones, audio-visual equipment, and other hardware and software used throughout the school.
• Efficiently troubleshoot hardware, software and network issues, including Macs and
• Install, configure, maintain and repair desktop computers, laptops, iPads and other technology devices used by students, faculty and staff (Macs and PCs).
• Diligently follow departmental change management protocols and
• Identify necessary user training, and assist in planning and May include hardware or software training, systems training, security awareness, etc.
• Develop and maintain documentation for all assigned systems and
• Maintain information security as a foundational concern in all tasks and
• Assist with imaging of and package delivery to end user
• Assure inventory of hardware utilized by students, faculty and staff is updated to reflect all changes
• Update operating systems and other software as
• Assist in researching and planning new
• Implement annual replacement and proper disposal of computers and other Assure secure destruction of data on outgoing devices; maintain detailed records.
• Answer help line, assist walk-ins clients, and otherwise respond to requests for Escalate issues when necessary.
• With colleagues, staff distributed tech support locations across the
• Support the use of Gmail, Google Workspace, the school’s Learning Management System, Student Information System, and other information systems.
• Respond to and track issues and communicate with clients via online help desk
• Periodically provide enthusiastic technical support for after hours functions and
• Willingness to work extended or unusual hours and respond to emergencies as
• Stay abreast of current technologies, trends and
• Appropriate workplace attire is
• Other duties as

COMPUTING DEVICE MANAGEMENT DUTIES AND RESPONSIBILITIES

• Properly and efficiently deploy, manage, maintain, and support classroom, lab, library and public computing
• Utilize mobile device management tools to streamline device deployment and management.
• Maintain images and installation packages for various configurations of computing
• Ensure updates are performed to preserve functionality and security, always adhering to the department’s change management protocol.

AUDIO VISUAL DUTIES AND RESPONSIBILITIES

• Coordinate projects involving audio-visual and other classroom
• Oversee preparation of classrooms for successful start of school each
• Ensure that all members of IT Team are properly trained to support school A/V
• Ensure that A/V needs for school events are Coordinate IT colleagues in supporting such events. This will include covering events outside of standard business hours.
• Ensure proper preventative maintenance and recommend refresh cycles for A/V and classroom

ADMINISTRATIVE COMPUTING DUTIES AND RESPONSIBILITIES

• Provide administrative technology support as needed/assigned.
• Analyze user requirements for reports, forms, queries and data
• Provide end-user training as necessary with regard to the effective and efficient use of database tools and
• Support administrative staff in the use of database, office suite and other
• Provide support for data integration between departments and
• Troubleshoot and resolve problems with Windows PC, Mac, printers and other hardware for administrative
• With careful attention to detail, provide data imports and exports, annual system rollovers, user provisioning and deprovisioning, system maintenance, and other services with the school’s information systems.
• Participate in selection and implementation of new administrative
• Assist other departments in the design, documentation and support of ongoing operations for data entry, manipulation and reporting and assure they are performed in accordance with established school policies and procedures.
• Become a support lead for the school’s student information system and learning management system as needed.
• Provide front-end and limited back-end support for various information
• Assist in maintaining detailed documentation used for support and
• Work with colleagues to ensure appropriate integrity, accessibility, security and privacy of systems and

COMPETENCIES (ABILITIES)

• Ability to respond and follow through on all assignments/responsibilities in a timely manner; use time
• Superior customer service skills - provide service with patience and kindness to all levels of technology users.
• Ability to troubleshoot complex
• Ability to work on multiple assignments with varying
• Ability to plan and manage
• Ability to communicate effectively – Strong technical documentation
• Proven analytical and problem-solving
• Ability to communicate effectively with computer users of all skill levels, and to present technical concepts and ideas in language easily understandable to non-technical colleagues. Communicate in both written and oral formats.
• Ability to work independently, self motivated and directed, with keen attention to
• Ability to work effectively with a team providing back-up/support to team members when
• Ability to take direction and follow policies and
• Ability to maintain
• Possess strong computer skills especially for spreadsheet, word processing, database and other business
• Working knowledge of information security, data privacy and risk
• Knowledge of cloud-based systems and risks, requirements and advantages specific to the
• Demonstrate dependability by consistent attendance and
• Demonstrate an eagerness to learn; undertake professional development

QUALIFICATIONS/ EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in computer science or related field (Certificate or equivalent experience considered.)
• Relevant certifications
• Experience in complex technology
• Experience working with PC/Windows, MacOS, and iOS
• Demonstrated success in a role requiring excellent customer service
• Experience leading initiatives and managing

This position works 5-days in the office and must be able to work occasionally on evenings and weekend events. We offer an excellent compensation package including 6 weeks paid time off and 15 holidays.

Princeton Day School is the region's premier independent day school for students from Pre-K through Grade 12. We aspire to create a diverse, equitable and inclusive community in which all members are seen, challenged, affirmed, respected and valued. Nestled on a picturesque 106-acre campus just two miles from Downtown Princeton and with a history dating back to 1899, PDS provides students with unparalleled opportunities for discovery, exploration and innovation and seeks employees who are passionate about their work and who embrace the importance of lifelong learning.