Technology Support Specialist

The School

Holy Child School at Rosemont is an independent, Catholic, coeducational school located west of Philadelphia in the heart of the Main Line. We celebrate the “joy of achievement” by developing confidence, character, and leadership skills in our students, and we prepare them for success in a forward thinking, family-oriented school, from nursery through 8th grade. As a Holy Child school, our mission is rooted in the vision for education set forth by our foundress, Cornelia Connelly, and we are associated with the Holy Child Network of Schools, connecting us to a greater, shared mission with fellow Holy Child schools throughout the U.S.

Summary

Holy Child School at Rosemont is seeking a Technology Support Specialist to begin in July 2025, who will join a team that seeks to enrich the learning environment and support the business operations of the school through researching and implementing best practices.  The Technology Support Specialist will be an organized, task-oriented individual who is a self-starter and able to work in a busy environment. This is a multi-faceted position, consisting of responsibilities involved in network support and serving as the helpdesk, lab manager, and a source of user support. The Technology Support Specialist is a full-time, 12-month position and will report to the Director of Technology. The ideal candidate would have 2-3 years of experience and may be an educator with IT experience or an IT professional with academic experience. S/he will join a collaborative team consisting of the Director of Technology, the Senior Tech Support Specialist, and the School Librarian. 

Our network is largely cloud-based and provides wired and wireless connectivity to accommodate 300+ instructional and administrative users. Instructional areas are equipped with desktops/laptops/tablets, SmartBoards, and other audio visual equipment to facilitate 21^st century learning. Students in grades 1-8 participate in a 1:1 Chromebook program. Faculty members are provided with Chromebooks and staff members use Windows machines. 

We have two maker-spaces (one for Lower School students and another for Middle School) where students work on programming, 3D design and prototyping with 3D printers and laser cutters, electronics and audio/video production. We are a Google school and make extensive use of that suite of products. 

Essential Duties and Responsibilities:

• Provide professional, accurate and timely responses to support requests.
• Deploy and maintains computers and Chromebooks.
• Be familiar with basic electronics and comfortable “tinkering” with machines.
• Help to educate end users on systems and to create and maintain procedures and related documentation.
• Provide support for the MAD Lab (Middle School maker-space).
• Support the overall use of technology in both the academic and administrative settings.
• Provide systems administration support in Google Admin, cybersecurity, and firewall management.
• Provide basic database support.
• Work with the Director of Facilities to support HVAC and security systems.
• Communicate and interact effectively with students, teachers, administrators and technology support staff.
• Provide support and maintenance for our one-to-one Chromebook program.
• Perform other duties as required.
• Be a team player.

Qualifications:

• The Technology Support Specialist will possess good interpersonal, communication, problem solving and collaborative skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate outstanding time management and organizational skills, the ability to accurately prioritize tasks and to work in a fast-paced environment with limited supervision.
• Possess knowledge of commonly used technology concepts, practices, and procedures.

Education and Experience:

• At least an Associates degree in Information Technology (or related field) or equivalent certifications/experience in technical systems support.
• At least two years experience supporting technology (Windows and Chromebooks) at a help-desk or similar situation.
• Experience in a school setting is a plus. 
• Experience with any of the following is a plus:
  • Blackbaud
  • Finalsite
  • Aruba Networks
  • Checkpoint Software.