Technology Support Specialist

• Associate degree in computer information technology, information systems, or a related field
• Demonstrated proficiency in Microsoft Office applications and online collaboration platforms
• Understanding of computer imaging, hardware and software installation, network connectivity, and technical troubleshooting
• Knowledge of instructional technologies, including smartboards, lecture capture systems, wireless presentation tools, and assistive/accessible technologies
• Excellent customer service skills with strong interpersonal, written, and verbal communication abilities
• Willingness to learn multiple roles and be flexible with work assignments on a daily basis
• Proven ability to independently analyze problems, identify solutions, and implement resolutions effectively
• Strong organizational and time management skills with the ability to manage multiple tasks and adapt to changing priorities
• Ability to maintain confidentiality and work both independently and collaboratively in a fast-paced environment
• Industry-recognized certifications (e.g., CompTIA A+, Network+, or equivalent) preferred

Working Conditions

• Lift and move equipment weighing up to 50 pounds
• Work in various indoor settings such as classrooms, labs, and offices, including tight or elevated spaces
• Flexibility to work outside of standard business hours, including evenings or weekends, in support of system maintenance, special events, or urgent technical needs
• Prolonged periods of sitting, standing, walking, and operating computer equipment

• Respond to helpdesk calls, emails, and walk-up requests, providing first-level technical support and escalating as needed
• Deliver responsive support for desktops, laptops, printers, audiovisual equipment, and network-connected devices
• Install, configure, clone, and maintain computer systems; manage imaging processes and maintain accurate inventory records
• Diagnose and resolve hardware, software, and network connectivity issues across classrooms, labs, offices, and remote environments
• Advise faculty and staff on best practices for using technology in an educational environment
• Stay current with emerging IT and instructional technology trends through ongoing professional development
• Assist with local area network (LAN) wiring and perform basic network troubleshooting and support tasks
• Provide technical support for college events and initiatives requiring specialized equipment or setup
• Perform other duties and contribute to special projects as assigned