Technology Support Specialist

Responsibilities of a Technical Support Specialist

• Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers 
• Install and configure software 
• Set up and configure printers, scanners and other peripherals 
• Document issue status and resolution using a help desk ticketing system
•  Maintain excellent communications with members of the department, and all end users Maintain and troubleshoot classroom audio-visual equipment 
• Work with outside vendors as needed 
• Maintain inventory and other databases 
• Execute other assigned tasks 
• Perform related duties as assigned by supervisor 
• Maintain compliance with all company policies and procedures
   

Required Qualifications/Educational Background and/or Experience  

• Clearly communicate technical concepts to non-technical people 
• Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices 
• Multi-task in a fast-paced environment
• Know when to seek help for difficult issues from the Director of Information Technology
• 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS) 
• Experience supporting Windows and Mac OS desktops and notebooks in a networked environment 
• Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications
• Experience working in a structured, process-driven environment 
• Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.) Knowledge of Active Directory concepts and administration 
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers 
• Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel) 
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 

Preferred Qualifications 

• Experience or exposure working in an academic environment 
• iOS Troubleshooting experience 
• Wireless networking experience 
• VOIP phone system experience 
• Bachelor’s degree preferred