Technology Support Specialist

Holy Child School at Rosemont is a Catholic, coeducational, independent school (Preschool-8th grade) located near the campuses of Villanova University and Rosemont College in the western suburbs of Philadelphia. We strive to ‘Nurture Excellence in a Joyful Catholic Community’ and are seeking applicants for a full time position supporting our administrative and instructional technology. Holy Child is fully-networked with wired and wireless connectivity to accommodate 300+ instructional and administrative users. Our network is comprised of Windows and Linux servers in a largely virtualized environment. Instructional areas are equipped with desktops/laptops/tablets, interactive projectors, sound systems and other audio visual equipment to facilitate 21st century learning. Students in grades 5-8 participate in a 1:1 Chromebook program. Two computer labs (PC and MAC), a renovated library, Chromebooks, iPads and various other devices are available to faculty and students. Our Middle School computer lab, The MAD (Media, Arts and Design) Lab, is a maker space where students work on programming, 3D design and printing, electronics and robotics. We are a Google Apps for Ed school and make extensive use of that suite of products.

We have an immediate opening for a Technology Support Specialist. We seek an energetic, organized and task oriented individual who is a self-starter and able to work in a busy environment. This is a hybrid position – part network support, part helpdesk, part lab support. As a result the position would be ideal for someone who is launching, or is one to two years into a career and would appreciate the varied experiences it entails. We will consider experienced candidates as well however.

The Technology Support Specialist will be expected to:

• Provide professional, accurate and timely responses to support requests.
• Prepare computers and devices ensuring that they are “user-ready.”
• Help to educate end users on systems and to create and maintain procedures and related documentation.
• Provide support for the MAD Lab and technology teacher.
• Support the overall use of technology in both the academic and administrative settings.
• Communicate and interact effectively with students, teachers, administrators and technology support staff.
• Provide support and maintenance for our one-to-one Chromebook program.
• Perform other duties as required.
• Be a team player

The ideal candidate will demonstrate:

• Ability to provide systems administration support in Active Directory, account security, file and print, virtualization (VMware), system access.
• Good interpersonal, communication, problem solving and collaborative skills.
• Effective verbal and written communication skills.
• Outstanding time management and organizational skills, the ability to accurately prioritize tasks and to work in a fast-paced environment with limited supervision.
• Knowledge of commonly used information technology concepts, practices, and procedures.

Education:

• At least an Associates degree in Computer Science or equivalent experience in technical systems support.
• At least one year experience supporting technology at a help-desk or similar situation.
• A+ certification and/or experience in a school is a plus.

The Technology Support Specialist will report to the Director of Technology and become part of a team consisting of the Director of Technology, the Senior Tech Support Specialist and the School Librarian. This is a 12 month position beginning immediately. Salary and benefits are competitive depending upon education/training and breadth of experience.

Interested candidates should email a cover letter and resume to Robin Beaver, Director of Technology at rbeaver@holychildrosemont.org. We will begin reviewing resumes immediately. Holy Child School at Rosemont does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law.