Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

The Technology Specialist is a member of the ECFS technology department and reports to the Associate Director of Technology for IT. Specialists are responsible for working with faculty, administrators and students to support the technical aspects and systems that compose the technology initiatives of the school. In all of this work, the goal remains to build professional relationships with faculty, students , parents , administrative staff and colleagues within the technology department to assure that the school's end user experience, as well as its network infrastructure, are capable of fulfilling the mission and goals of ECFS. While the role is focused on an individual division, the Technology Specialist will work on special projects from time to time within other divisions and departments. In addition to individualized technology end-user support, this position will also be involved with planning and delivering technology-driven professional development to larger groups, cadres or teams of faculty and administrative staff throughout the year, including summer sessions. The specialist works very closely and directly with their Academic Technology Integrator counterpart, as well as the rest of the technology department, in order to provide a seamless and integrated technology experience. Finally, the specialist will bring an interest in the ethical implications of technology use, from sustainability to fair labor manufacturing, to contribute to the department’s commitment to ethical purchasing.