Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Support / Help desk

Job Objective:

To support the school, staff and students in a multi-platform environment. This is a full-time, 12 month position and reports to the Director of Technology. The Technical Support Specialist’s role is responsible for providing all areas of computer related technical support including installation, maintenance and troubleshooting of staff, teacher, student and classroom computers, peripherals and application software. This position will also provide training on basic computer usage and applications software to internal staff. Does related work as required.

Duties and Responsibilities:

Provide frontline technical support for all computer hardware, software, operating system and network related issues.
Perform basic administration tasks in active directory including new user setup, email, imaging and deploying new computers.
Responsible for verifying nightly backup system
Software support (ie. Microsoft Office, Windows, Outlook, One Note, School Information Systems, Website Portals)
Maintain Help Desk ticketing system
Maintain database asset inventory of all network devices using inventory software
Support Mobile Device Management (MDM) platform for iPad program
Manage audio-visual resources for classrooms, (video projection systems, interactive white boards, DVD players and sound systems.)
Ability to plan and research hardware/software/network related projects to evaluate new technologies and attend training sessions and seminars to further knowledge
Work with IT vendors and consultants as required
Provide training to new users with varying technical expertise
Perform other duties as assigned

Required Skills:

Ability to analyze and resolve technical issues for all computer related matters quickly
Working knowledge of operating in a Microsoft Windows. MS Windows 8.1, 7, MS Office, Mac OS a plus
Mobile Device Management (MDM) experience a plus
Motivated, self-starter able to work in a fast paced school environment with multiple projects and changing priorities
Ability to conduct research into a wide range of computing issues as required
Attend professional workshops and conferences; be aware of best practice
Maintain effective, appropriate and timely communication within the Technology Department, administration, faculty, staff, students and vendors
Strong written, communication, and organizational skills.

Training and Experience:

Minimum of 3 years’ experience with a Technical Associate’s Degree preferred or equivalent years of experience. Experience in a school environment a plus.