Technology Support Specialist II

BASIC FUNCTION: 

Under direction of an assigned supervisor, provide technical assistance, training, installation, repairs and service support to District users regarding the use of information technology hardware, peripheral equipment and applications software programs; perform technical duties in the installation of computer, network, telecommunications, and audio visual equipment and software for faculty and staff. 

REPRESENTATIVE DUTIES: 

• Perform a broad variety of computer, telephone, and audio-visual support duties to facilitate and implement automated systems for District faculty and staff; receive and respond to complex service calls and requests for assistance. 

 • Provide coordination and oversight of IT systems used within the District domain to manage the phone system, imaging system, imaging of computer systems, computer patching, mobile devices and other related IT systems. 

• Be a second level resource for all computer and other technical issues that require additional technical expertise to address. 

• Provide advanced technical assistance, set-up/installation, training and support services for the operation of computer and telephone systems, networks, audio-visual equipment and other IT related peripheral equipment. 

• Assemble, install and test computer hardware and related equipment; install required wiring and cabling and connections to servers. 

• Receive, inventory, set-up and operationally test incoming computers, phone systems, audio visual equipment and related IT peripheral equipment; set up and provide expertise in arranging workstations. 

• Troubleshoot and repair computer, server and network connections, telephone systems, audiovisual equipment, and peripheral equipment failures and malfunctions.  

• Create and distribute enterprise-wide computer and software packages to be deployed by imaging technologies.  

• Install, configure, and manage complex audio and video equipment used in smart classroom and meeting rooms, including cabling and end-user interface programming to support device switching and volume control between a touch panel and various components. 

• Coordinate warranty work and major repair services performed by contractors or other providers. 

• Operate a variety of computer equipment and peripheral devices, diagnostic and test equipment, switches, network servers, hubs, routers, scanners and other related equipment. 

• Maintain system security and protection of confidential information, files, and electronic data. 

• Prepare and maintain records and reports related to user accounts and profiles, work performed and parts inventory.  

• Perform related duties as assigned.

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