Technology Support Specialist/Network Administrator

Job Level
Mid-level position
Job Category
Administrator / Manager (of network or database), Specialist / Associate
  • Information Technology
Job Status
Areas of Responsibility
  • Network / Systems
  • Support / Help desk

The Technology Support Specialist/Network Administrator provides technology support and system administration to the School’s community, technology systems, and databases in an ever-evolving environment. This position is integral to the smooth operation of the teaching and learning mission. The Technology Support Specialist/Network Administrator must have a strong passion for new technologies, learning, growing, and providing exceptional customer service to a wide array of constituents.


  • Monitor and resolve helpdesk requests for faculty, staff, and students.

  • Stay current with system information, changes, and updates

  • Staying informed on current trends in technology

  • Develop end user and internal documentation

  • Train users in the use of software and hardware

  • Setup, configure, and maintain devices following standard procedures

  • Setup and maintain user accounts and mailboxes in an Active Directory and Microsoft 365 environment

  • Ensure proper account and device onboarding/offboarding of faculty, staff, and students

  • Assist in the Management and administration of Active Directory, database, and VOIP systems

  • Assist in the security, maintenance, and monitoring of systems and infrastructure

  • Support the school’s AV environment

  • Handle emergency support requests/calls after normal business hours and on weekends

  • Support and act in accordance with the school’s mission and values


  • Four-year degree or equivalent experience within field is preferred. Minimum of 2 years’ experience in a similar position. Previous experience in school environment preferred

  • Excellent communication skills (written and oral) and interpersonal skills

  • Strong problem-solving skills, decision making, and research capabilities

  • Ability to interact with technologically diverse populations and to provide exceptional customer service

  • Highly organized with a detail-oriented approach to work

  • Must be able to lift up to 50 lb., reach, bend, stoop, kneel and traverse a campus environment

  • Position requires occasional weekend and/or evening work

  • Be a practitioner of diversity, equity, and inclusion

  • Uphold the School’s professional standards including punctuality, courtesy and discretion

  • Ability to set priorities, coordinate multiple projects, handle details, and work effectively under pressure, all with minimum supervision