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The Technology Support Specialist/Network Administrator provides technology support and system administration to the School’s community, technology systems, and databases in an ever-evolving environment. This position is integral to the smooth operation of the teaching and learning mission. The Technology Support Specialist/Network Administrator must have a strong passion for new technologies, learning, growing, and providing exceptional customer service to a wide array of constituents.
Responsibilities
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Monitor and resolve helpdesk requests for faculty, staff, and students.
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Stay current with system information, changes, and updates
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Staying informed on current trends in technology
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Develop end user and internal documentation
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Train users in the use of software and hardware
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Setup, configure, and maintain devices following standard procedures
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Setup and maintain user accounts and mailboxes in an Active Directory and Microsoft 365 environment
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Ensure proper account and device onboarding/offboarding of faculty, staff, and students
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Assist in the Management and administration of Active Directory, database, and VOIP systems
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Assist in the security, maintenance, and monitoring of systems and infrastructure
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Support the school’s AV environment
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Handle emergency support requests/calls after normal business hours and on weekends
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Support and act in accordance with the school’s mission and values
Qualifications
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Four-year degree or equivalent experience within field is preferred. Minimum of 2 years’ experience in a similar position. Previous experience in school environment preferred
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Excellent communication skills (written and oral) and interpersonal skills
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Strong problem-solving skills, decision making, and research capabilities
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Ability to interact with technologically diverse populations and to provide exceptional customer service
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Highly organized with a detail-oriented approach to work
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Must be able to lift up to 50 lb., reach, bend, stoop, kneel and traverse a campus environment
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Position requires occasional weekend and/or evening work
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Be a practitioner of diversity, equity, and inclusion
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Uphold the School’s professional standards including punctuality, courtesy and discretion
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Ability to set priorities, coordinate multiple projects, handle details, and work effectively under pressure, all with minimum supervision
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