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Position Details

Position Information

Position Title

Technology Support Technician

Advertising to fill which Banner Position Number?

001174

Position Summary

Maintains computer software images for placement on the computer hard drives of desktops, in labs and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.

Essential Job Functions of Position

  • Installs images and additional licensed software supported by ITS on desktop, lab and mediated classroom computers, and additional software on desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.

  • Installs, and registers on the network, University computer systems in labs, offices and mediated classrooms.

  • Troubleshoots hardware and software issues through diagnostic tests, Internet research and vendor consultation, and implements best course of action for resolution.

  • Works with vendor, online and through telephone support, to obtain replacement parts and installs computer hardware components.

  • Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware and network issues; refers issues to other areas of ITS for resolution when necessary.

  • Maintains records of daily activities including installations, troubleshooting and repairs, for the purpose of tracking user-specific issues, equipment maintenance and invoicing customers for parts.

  • Updates inventory records as necessary to provide for correct location and identification of computer assets.

  • Performs additional job related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

 

Education and Experience

High School Diploma or GED.

Preferred: Associate degree in computers or electronics. Experience working in an educational environment.

Licenses, Certifications & Registrations

Windows 10 MCP certification and CompTia Network + certification required within 6 months of employment.

Preferred: Advanced certification in networking, computer management, or equivalent. Microsoft Professional Certification.

Knowledge, Skills & Abilities

Problem-solving, organizational and interpersonal communication skills. Proven ability to maintain confidentiality of information.

Additional Requirements (e.g. Physical Demands)

Ability to move equipment weighing as much as 50 pounds on a daily basis.

FLSA

Non-Exempt

Advertised Pay Information

33286

Work Schedule

Monday - 7:30 am - 4:30 pm, Tuesday - 7:30 am - 4:30 pm, Wednesday - 7:30 am - 4:30 pm, Thursday - 7:30 am - 4:30 pm, Friday - 7:30 am - 4:30 pm

Average Hours per Week

40

Months per Year

12

Full-time/Part-time

Full Time

FTE

1.0

EEO Statement

Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.

Washburn University is an EOE. Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

 

Posting Detail Information

Posting Number

S0073P

Special Instructions to Applicant

 

Background Check Required?

Yes

Is Motor Vehicle Required?

No

Drug Screen Required?

N/A

Anticipated Start Date of Position

 

Position End Date (if temporary)

 

For earliest consideration apply by

09/30/2019

Posting Close Date

 

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

http://washburn.peopleadmin.com/postings/2111

SUMMARY

Organization: Washburn University
Location:
Kansas
Job Category:
Technician
Areas of Responsibility:
Support / Help desk
Job Level:
Entry-level position
Job Sector:
Information Technology