Technology Systems Assistant

Job Level
Entry-level position
Job Category
  • Technology
Job Status
Areas of Responsibility
  • Systems / Operations

Major Responsibilities

  • Secondary point of contact for help desk.

  • Consult with end users, and other team members to support software and application solutions.

  • Install and maintenance of classroom, laptop and client side systems.

  • Support end users and IT team by troubleshooting and resolving problems with applications and systems.

  • Create and maintain program documentation, user documentation, online videos, FAQs, and other collateral.

  • Train users and other personnel as required on the use of systems and applications. Ensure knowledge transfer and awareness of system and application updates.

  • Support the delivery of all Information Technology services and assets throughout the school including software architecture, technology architecture, business and systems analysis, systems, and processes.

  • Ensure best practice implementation and policy enforcement related to computer and network security, the use of and access to data, and electronic communications to meet all school requirements.

  • Network topology labelling, and maintenance and support.

  • Server closet labelling, maintenance and support.

  • Other duties as assigned.


  • Enrolled or attending a university program related to computer science, information technology or applied systems.

  • Completion of a high school diploma

  • Valid Class 5 driver’s license


  • Attention to detail balanced, with the need to provide a quality product within strict timeframes.

  • Excellent communication, teamwork, and interpersonal skills.

  • Highly motivated and well organized.

  • Ability to work with a wide variety of projects and deadlines simultaneously.

  • Ability to adapt and seek solutions from a variety of perspectives. 


  • Familiar knowledge of Microsoft solutions.

  • Familiar knowledge of Mac solutions.

  • Moderate knowledge of principles, methods, and techniques of systems analysis, design, development, implementation, and operation within a mission-critical environment.


  • Work normally requires a medium level of physical effort in bending and lifting.

  • Work normally requires a moderate level of manual dexterity for keyboarding.

  • Work normally requires a very high level of mental effort in creating strategies, planning work, solving problems, handling multiple demands and meeting deadlines with frequent interruptions and distractions.

  • Work normally requires a moderate level of visual effort in operating PCs/other office equipment.

Working Conditions

  • Work in an open concept office with a focus on team collaboration.

  • Work well under pressure and to tight deadlines, while maintaining a calm and analytical mindset.

  • he work environment and the responsibilities of this position provide for a high degree of self-direction in setting work priorities. Consistent with the professional nature of the work, there is an expectation to work in excess/outside of a typical work schedule to successfully carry out the responsibilities of this role.

  • Fast-paced environment that operates six days a week. Day shifts, including Saturdays, are scheduled on a regular rotational and relief basis. Due to the in-house data processing and mission critical nature of systems and processes, some after-hours and on-call work is required to manage crisis / emergent issues.

  • This position will address the needs of a diverse community of users. Prior experience working with minors is preferred;

  • Temporary 3 month position;

  • Criminal record check clearance is a condition of initial and ongoing employment;

  • Must be legally entitled to work in Canada.