Web Strategy and Operations Manager

Job Level
Mid-level position
Job Category
Manager / Supervisor
  • Technology
  • Systems / Operations
Job Status
Areas of Responsibility
  • Systems / Operations
  • Web

Reporting to the Director of Digital Strategy, the Web Strategy & Operations Manager serves as the product owner for the School’s public website. Responsibilities include overseeing the website strategy and operations, including managing the school's standards of practice and guidelines around web development and publishing. The Web Strategy & Operations Manager should be well-versed in modern content management systems, website optimization, and site performance. This role brings cohesion and consistency to the web content management practices around the school and establishes a community of information sharing and support for Harvard Kennedy School staff involved in website management.

Position responsibilities:
The successful candidate will oversee all web projects and initiatives, including ideation, planning, production, and execution. Responsibilities include:

  • Serve as the departmental lead on the management of website backlog and ongoing projects, as well as the departmental liaison with external vendors working on the website

  • Partner with IT and external vendors on web development and advocate for end-user experience

  • Evaluate and oversee change requests to the public website homepage and its top-level content

  • Advise the school's 60+ web content managers on best practices, as well as provide training and support

  • Handle content inquiries and questions pertaining to the use of the CMS from web content managers

  • Advise on best practices for the web, including style guidelines and usability considerations with a primary focus to meet the needs of the end user

  • Promote strong collaboration and appropriate division of responsibilities among the web team and other groups who help support the websites including OCPA, IT, and internal stakeholders

  • Run periodic Google Analytics reports and work with Director, Digital Strategy to determine if the results should drive change

  • Define and report on key performance indicators and other success factors to measure the impact of the public website

  • May supervise one direct report

Basic Qualifications:

Bachelor’s degree with 5 years of digital and web experience. Experience managing a Drupal website. Experience with HTML, CSS, and Adobe Photoshop.

Additional Qualifications:


  • Experience in web governance, web content management systems, and content strategy

  • Project management certification preferred

  • Bachelor’s degree in related field

  • Strong written and verbal communications skills

  • Proven ability to coordinate projects, establish priorities among multiple simultaneous requests (in consultation with director), meet tight deadlines and multi-task

  • Good people skills and the ability to work both as part of the communications team and independently

  • Experience with web communications and marketing preferred

  • Initiative, energy, leadership, flexibility and the ability to work effectively in a highly decentralized organization

  • Experience managing one or more staff members a plus

  • Interest in international affairs and international security issues is a plus

  • Experience as a business analyst working with users to define requirements and with application developers to define system solutions to meet those requirements

  • Familiarity with PHP