Web & Technology Support Specialist

Job Level
Entry-level position
Job Category
Specialist / Associate
  • Systems / Operations
  • Information Technology
Job Status
Areas of Responsibility
  • Web
  • Support / Help desk


Under the direction of the administrator for Learning Resources and Technology, manage, plan, design, program, implement, maintain and enhance the college web site. Provide training, technical assistance and advice on web design to faculty and staff. Assist in the implementation and provide technical assistance and support to faculty and staff to meet Federal, State laws and college requirements pertaining to web-based information accessibility for the disabled. 


  • Manage, expand, and provide design input to maintain the official college web site. 
  • Provide technical expertise and advice on web design/applications, including a variety of objects such as sound, video, frames, and the addition of applets.
  • Prepare web pages using Front Page and other programming methodologies such as VB scripting using ASP, Perl CGI, HTML, and Java scripting. 
  • Prepare and set up web sites for individuals or departments as requested. 
  • Provide training to faculty and staff in the design and development of web pages and web-based instructional materials. 
  • Serve as a primary resource to ensure that Federal, State and college web-based accessibility standards for the disabled are met and college web site is in compliance. 
  • Say current with guidelines, standards, technologies, etc. as they relate to web design and development. 


  • Implement and maintain web-based multi-media, including audio/video streaming and software tools, etc. 
  • Prepare and maintain a variety of records and reports. 
  • Represent web site interests to college and district councils, committees and other groups and individuals, as requested. 
  • Act as primary contact person for questions related to the design and functionality of the college web pages. 
  • Perform related duties as assigned.  


Minimum Qualifications:


Any combination equivalent to: Completion of two years of college level course work in computer information science or a related field, or two years of experience in computer and/or software support, training, or coaching; or any combination totaling two years, and one year of demonstrated professional web-page development experience. 


  • Knowledge of web applications and related technologies, including the current version FrontPage (both client and server-side), and programming in appropriate languages including but not limited to: HTML, Perl CGI, VB script using ASP, and Java script to create dynamic web content. 
  • Web design principles and creation of web graphics. 
  • Web accessibility standards for disabled, including Federal and State guidelines for web access. 
  • Accessibility tools and testing software. 
  • Current accessibility hardware as it relates to the web. 
  • Section 508 and how it affects the web and web page designs. 
  • Microsoft Internet Information Server. 
  • Audio/video streaming and software tools. 
  • Technical aspects in field of specialty. 
  • Operation of a variety of computers and related equipment. 
  • Capabilities and limitations of computer equipment and support software. 
  • Software installation procedures 
  • Principles and practices of providing technical assistance, training and work direction. 
  • Interpersonal skills using tact, patience and courtesy. 
  • Oral and written communication skills. 
  • Correct English usage, grammar, spelling, punctuation and vocabulary. 
  • Modern office practices, procedures and equipment. 
  • Recordkeeping techniques. 


  • Manage, design, and develop web sites. 
  • Train faculty and staff in the design and development of web pages. 
  • Use a variety of software proficiently (e.g., word processing, graphics, presentation, spreadsheet, database, multimedia authoring) in both Windows and Macintosh environment. 
  • Quickly learn new software programs and explain them to users. 
  • Troubleshoot PC and Mac software, on-line programs and network problems. 
  • Write documentation and understand computer manuals. 
  • Install and update software programs on user PCs and Macs. 
  • Provide technical assistance to instructional computer systems users. 
  • Operate computers and peripheral equipment. 
  • Evaluate computer hardware and support software and make appropriate recommendations. 
  • Meet schedules and timelines. 
  • Train and provide work direction to others. 
  • Understand and follow oral and written directions. 
  • Read, understand and explain technical materials and policies.