Technology Operations Specialist

Virginia Commonwealth University, VA

Job Level

Entry-level position

Post Date

09/06/2019

Job Category

Specialist / Associate

Sector

Technology

Job Status

Areas of Responsibility

Systems / Operations

Link to Job Posting

Position Information

Title Details
University Code	24112
University Title	IT Analyst 2
University Job Family	Information Technology
ORP Eligible	No
For more information on ORP, visit:	Retirement Plans

Posting Details
Recruitment Pool	All Applicants
Recruitment Type	Single Title
Scope of Search	Internal
Working Title	Technology Operations Specialist
Position Number	588040
Position Type	Staff
Job Status	Full-Time
FLSA Indicator	Non-Exempt
Employee Group	University Employee
Department	Technology Services/Training
Organizational Overview	At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.
Position Primary Purpose and General Responsibilities	The School of Business is looking to hire a Technology Operations Specialist who will be responsible for assisting end-users, installing software, troubleshooting, and mitigating technology problems in both classrooms and offices. This position will assist in school technology projects – including but not limited to asset management, semester surplus, and office & classroom technology upgrades. It will be responsible for monitoring technology equipment within the School of Business and proactively perform periodic preventive maintenance. The position will be counted on for being a liaison on University Committees to enhance and promote the use of various technologies and will work closely with the Help Desk Manager and Educational Technology Specialist.
Minimum Hiring Standards	Bachelor’s degree in computer science or related discipline or equivalent work experience. Proficient in troubleshooting, maintaining, upgrading and repairing hardware/software Advanced knowledge of various platforms and software iOS, macOS, Microsoft suite of products (Windows, Office, etc), Android, Linux Diverse understanding of both PCs and Apple devices Keen understanding of enterprise PC and Mac desktop standards, security and administration Exemplary customer service skills to provide faculty, staff, and students with friendly, prompt assistance Demonstrated ability to translate complex information in a professional manner so that it is understandable to computer users at all levels Desire to work as a part of a close-knit team Remain flexible in a busy, diverse and sometimes fast-paced environment Experience with KACE Systems Management Appliance Familiarity with Active Directory Experience completing most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management Must be able to provide excellent written and verbal communication skills in a clear, concise, and organized manner to a variety of audiences (management, peers, and users) as well as the ability to write documentation Able to work in a high stress, fast-paced situations, and multi-task on occasion Able to lift and carry 50 pounds without assistance Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a faculty member at VCU.
Preferred Hiring Standards	Experience working in a higher education environment CompTIA A+ certification Advanced degree in information systems or a related discipline and 3 years of professional experience
Required Licenses/ Certifications
Anticipated Hiring Range	$35,000 - $40,000
Application Process/Additional Information
Campus	Monroe Park Campus
Hours/Week	40hrs/wk 9a-8p
Normal Work Days/Hours	Mon-Thurs occasional shift in hours for events
Job Open Date	09/05/2019
Posting will close on or before	09/19/2019
Open Until Filled	No
Job Category
Is this a restricted position?	No
Is this position eligible to participate in alternative work arrangements?	Yes
Sensitive Position	No
Resource Critical	Yes
Quick Link	http://www.vcujobs.com/postings/93214