IT Support Technician

SUMMARY:

The IT Support Technician (Level 1) provides first-line technical assistance to the Indian Mountain School community, including students, faculty, and staff. This role focuses on resolving technology issues, assisting with hardware and software troubleshooting, and supporting day-to-day help desk operations. The technician works under the supervision of the IT Director and collaborates with other team members to maintain a responsive and helpful technology environment across campus.

ESSENTIAL FUNCTIONS/REQUIREMENTS:

● Serve as the first point of contact for users seeking technical assistance in person, via phone, or email.

● Diagnose and resolve basic hardware and software issues on school-issued devices (laptops, iPads, etc.).

● Assist with inventory management of supplies.

● Assist with password resets, account setup, and access troubleshooting.

● Log help desk requests and maintain accurate documentation of support tickets.

● Support the 1:1 and classroom technology programs by preparing, maintaining, and deploying devices.

● Provide classroom or administrative support for printers, projectors, and other common technology systems.

● Assist with basic network connectivity troubleshooting (Wi-Fi, wired connections).

● Perform routine maintenance tasks such as software updates and peripheral setup.

● Escalate more complex issues to senior IT staff as needed.

● Participate in occasional after-hours or weekend coverage.

QUALIFICATIONS:

● High school diploma or equivalent required; associate degree or technical certification preferred.

● 1–2 years of experience in a technical support or help desk role, ideally in an educational or non-profit setting.

● Proficiency with major operating systems (Windows, macOS, iOS), office productivity suites, internet browsers, and Google Workspace tools.

● Strong problem-solving skills, keen eye for detail, patience, and a customer-service mindset.

● Willingness to learn new technologies and procedures in a fast-paced environment.

● Ability to maintain confidentiality and handle sensitive information appropriately.

PHYSICAL REQUIREMENTS:

● Must be able to lift and carry up to 40lbs (e.g. monitors, desktops, PCs, printers, equipment, etc.).

● Ability to walk, stand, bend, kneel, crawl and climb stairs frequently throughout the workday.

● Capable of working in tight or confined spaces.

● Manual dexterity to use hand tools, connect/disconnect cables, and handle small components.

● Visual acuity to read labels, device screens, and cables in varied lighting conditions.

● Must be able to sit at a desk and work at a computer screen for extended periods of time. ● Must be able to remain on feet for extended periods while setting up or troubleshooting equipment.

BENEFITS:

● Health insurance

● Retirement plan

● Life insurance

● Disability insurance

● Tuition remission

● PTO

● Free meals while on shift when school is in session

SCHEDULE:

● Full-time with the potential for overtime

● Day shift