School Technology Coordinator

As our School Technology Coordinator, you'll be the go-to technical expert, ensuring all our school's technology runs smoothly and efficiently. You'll play a crucial role in maintaining our technological infrastructure, troubleshooting issues, and advising leadership on future tech needs and innovative technology solutions in and beyond the classroom. Your work will directly impact student learning and staff productivity to shape the learners of the future.

What You'll Do

• Provide Exceptional Support: 
  • Deliver outstanding customer service to staff and students by acting as the primary technical point of contact for all technology-related issues
  • Proactively communicate and set expectations with staff and leadership about solutions to technical issues 
  • Maintain clear and thorough documentation of all service requests and issue resolutions
• Manage & Maintain Technology:
  • Configure, assess, troubleshoot, repair, and maintain a wide range of school technology equipment, including computers, laptops, smart screens, digital whiteboards, projectors, printers, peripherals, webcams, microphones, and scanners
  • Lead the creation, validation, testing, and management of student and staff device configurations
  • Administer applications (e.g., Google Workspace) for student and staff accounts and devices
  • Support implementation of learning management systems and student information systems
  • Facilitate professional development sessions on educational technology tools
• Network Management and Security:
• • Oversee installation, configuration, and maintenance of computer networks, servers, and wireless systems
  • Ensure network security through firewall management, content filtering, and access controls
  • Manage the School’s emergency response systems
  • Coordinate with internet service and phone providers
• Data Management and Data Security:
  • Implement and monitor data backup and recovery procedures
  • Ensure information system and software applications’ compliance with student privacy laws (FERPA, COPPA) and school policies
  • Manage user accounts, permissions, and access rights across all systems
  • Coordinate cybersecurity awareness training for staff and students
• Vendor & Inventory Management: 
  • Act as the main point of contact for various hardware and software vendors to ensure optimal device support and maintenance
  • Assist in developing annual technology budgets and equipment replacement schedules
  • Manage life cycle and procurement of all school technology equipment, coordinate and complete device deployment, moves, and modifications
  • Track technology inventory and coordinate equipment disposal
• Project Management:
  • Plan and execute technology upgrade projects and system implementations
  • Coordinate technology aspects of new construction or renovation projects
  • Manage summer technology refresh and maintenance activities
  • Develop and maintain disaster recovery and business continuity plans
• Collaboration & Improvement:
  • Collaborate with school leadership to design and implement system improvements that enhance school site technology
  • Advise School Leadership on assessing and purchasing hardware to align with Bullis standards and future needs
  • Work closely with the infrastructure team/contractor to resolve network issues and test enhancements
• Professional Growth: 
  • Continuously update technical skills, stay current with cutting-edge school technologies, and engage in professional development
  • Actively participate in team discussions, training, events, and feedback sessions
• Perform other related duties as assigned.

What You'll Bring

• You are a team player with a proactive mindset, curiosity and excellent time management skills.
• You have a strong technical ability and are adept at troubleshooting, repairing, and maintaining diverse technology devices.
• You are a go-getter who is ready to "roll up your sleeves" and support our team in dynamic ways.
• You possess a high Emotional Quotient (EQ), understanding the importance of empathy and joy in your work and can translate technological language to everyone.
• You communicate clearly and effectively, demonstrating strong interpersonal skills, tact, and diplomacy.
• You can operate independently in a fast-paced environment, analyze problems, identify solutions, and implement recommendations.
• You are capable of providing input for creative technology solutions.
• You can establish and maintain effective working relationships with school leadership, a diverse group of staff, students, and parents.
• You are highly organized and can accurately maintain records and prepare reports.
• You can understand and follow oral and written directions and manage a high volume of activities to meet deadlines.
• You are a fan of thorough documentation, process standards and communication.

Requirements

• Bachelor's degree or equivalent work experience (required)
• Ability to perform the essential functions of the role (required)
• Three or more years of relevant work experience (required), ideally in a school environment (preferred)
• Experience with network administration and system maintenance (required)
• Device repair and maintenance skills:
  • Apple device troubleshooting and repair (MacBooks, iPads, iMacs)
  • Chromebook repair and fleet management
  • Hardware diagnostics and component replacement
  • Mobile device management (MDM) systems

Physical Demands

While performing the duties of this job, the employee is regularly required to:

• Grasp, grip, handle, or use hands for fine motor tasks.
• Engage in prolonged standing and/or sitting.
• Reach with hands and arms.
• Frequently talk, hear, and listen.
• Occasionally stand, walk, climb, balance, stoop, kneel, or crouch.
• Possess specific vision abilities including close vision, distance vision, depth perception, and the ability to change focus.
• Regularly lift and/or move objects weighing up to 25-50 pounds.
• Occasionally lift and/or move objects weighing up to 70 pounds with assistance.

What To Expect From Us

• Inclusive health, dental, and vision benefits 
• School holidays and additional time off throughout the year
• Competitive pay ($80,000 - $105,000)
• Flexible work environment
• Opportunities for professional development  
• A fun, kind, hardworking team